Security Officer

Description

Ideal Candidate:
A collaborative team player with a strong hospitality mindset and dedication to customer service. Must possess a valid driver's license and dependable transportation.

Essential Duties and Responsibilities

• Ensure the integrity of gambling, count room, and cash handling procedures
• Patrol the casino and adjacent areas for suspicious or illegal activities
• Handle, count, and verify gaming chips in multiple denominations
• Ensure all guest and company vehicles are parked properly and in designated locations
• Prepare and maintain essential paperwork and reports
• Accept found property and tag it for safekeeping
• Assist with locating lost property and file reports when items are not found
• Perform computer data entry of required information
• Conduct property inspection tours
• Report all gaming regulation violations to appropriate departments and agencies
• Report violations of internal controls, company policies, and departmental procedures
• Escort guests to their vehicles when requested
• Transport drop boxes to the count area
• Transport guests using company vehicles as necessary
• Identify and report potential safety hazards to a supervisor
• Respond quickly to and handle situations involving difficult guests or employees
• Contact local law enforcement, fire department, or emergency personnel in cases of medical emergencies
• Work independently with minimal supervision
• Perform all other duties as assigned

Note: The above statements describe the general nature and level of work performed and are not an exhaustive list of responsibilities.

Requirements

Qualification Requirements

To perform this job successfully, candidates must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to drive a motor vehicle
• Clean driving record required
• Strong verbal and written communication skills
• Ability to maintain discretion and confidentiality
• Proficiency with computers and general office equipment
• Adaptability and strong customer service skills
• Self-motivated with good stamina
• Ability to read and understand written instructions
• Ability to operate all tools and equipment used by the Security Department

Education and/or Experience

• High School Diploma or equivalent required
• 1-2 years of experience in casino security or a related security field preferred
• Experience in law enforcement or armed forces preferred

Special Qualifications

• Strong observation skills with the ability to remain attentive at all times
• Ability to assess, control, and defuse difficult situations quickly
• Ability to recognize and address potential conflicts before escalation
• Thorough knowledge of security officer practices and procedures
• Working knowledge of New Hampshire Revised Statutes, including laws governing citizen's arrest
• Knowledge of security equipment operation

Age Requirement

• Must be 21 years of age or older

Language Skills

• Ability to read, write, speak, and understand English fluently
• Ability to understand written documents and diagrams
• Ability to respond effectively to inquiries, complaints, and emergencies

Mathematical Skills

• Basic math skills (addition, subtraction, multiplication, division)
• Ability to work with whole numbers, fractions, and decimals

Reasoning Ability

• Ability to apply common-sense judgment when performing duties
• Ability to handle situations involving hostile, intoxicated, or upset individuals

Physical Demands

• Regularly required to talk, see, and hear
• Frequent standing, walking, and sitting
• Use of hands to handle, inspect, or control objects
• Ability to lift, carry, push, or pull up to 75 pounds
• Ability to climb, balance, stoop, kneel, crouch, or crawl
• Vision requirements include close, distance, color, depth perception, peripheral vision, and focus adjustment

Work Environment

• Exposure to varying levels of crowd density, noise, and smoke
• Work both indoors (climate-controlled) and outdoors in all weather conditions (including extreme cold, wind, rain, and humidity)
• Noise levels range from low to loud
• Potential for exposure to risks when handling difficult situations or medical emergencies
• Must be able to work varying schedules based on business needs