Food Service - Assistant Manager

Who Is Bristol Farms? Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies who enjoy exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest‑quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest. To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience. We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast‑paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations. Ingredients You’ll Bring to the Table You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work. You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise. What Will Be On Your Plate? Job Title: Assistant Food Service Manager Department: Food Service Reports to: Food Service Manager FLSA Status: Nonexempt Summary This is a management position. The Assistant Food Service Manager must have the necessary confidence, commitment, and motivation to move their staff and themselves toward success. Key personality traits and skills to accomplish this include strong communication skills, good listening skills, strong leadership skills; the individual must be self‑motivated, observant, perceptive, decisive, flexible, patient, supportive, and possess a strong sense of urgency in all duties performed. Due to Bristol Farms’ goals and structure, the Assistant Food Service Manager should also be open to growth and expansion. Essential Duties and Responsibilities Lead by example; model correct behavior and adherence to company policies and procedures. Assist in controlling all issues pertaining to profit of Food Service, including food cost, labor, and supplies. Supervise and exhibit working knowledge of all areas pertaining to Food Service, including operating the cash register, wait service, bussing tables, cooking online, sandwich cook, prep cook, expediter, and dishwashing. Responsible for working above areas as needed to run the Food Service daily. Be familiar with the menu and be able to answer customer questions concerning menu ingredients and how each item is prepared. Ensure staff is able to answer all questions concerning the menu. Takes food orders, delivers food, makes and delivers drinks, coffee, espresso, checks groceries, cross‑trains on deli counter and covers all service positions when needed. Follow and enforce liquor laws implicitly, including verification and authenticity of valid, acceptable identification. Ensure all alcohol served is to persons aged 21 and over. Serve alcoholic beverages to customers 18 years old or older as mandated by California state law. Audit cash drawers on a regular basis and report results to Store Director. Assist with schedule writing, considering busy times and placing talent accordingly. Work closely with Chefs, Cooks, Servers, and Food Service cashier to establish teamwork between kitchen staff and Servers/Cashiers to ensure customers are being served in a timely manner. Ensure that from the time the customer places the order to the time they get their food should be no more than 12 minutes. Assist Food Service Manager when placing orders with Vendors/Central Kitchen to ensure that all food ordered is utilized (no shrink). Assist Food Service Manager in ordering perishable and non‑perishables for Food Service, including Central Kitchen, checks invoices to make sure we are receiving correct items and being charged properly. Assist Food Service Manager with monthly inventory. Handle customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations. Maintain a clean and sanitary work area at all times. Know all cleaning chemicals authorized in the Food Service area and understand proper usage. Train staff how to properly handle all cleaning chemicals in Food Service. Follow and train all Food Service employees on safe food handling procedures as mandated by health authorities. Follow the FIFO rotation system (First‑in, First‑out). Cover, label, and date all leftover foods. Utilize leftover foods before opening new product. Inspect food and food preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with FDA and local health departmental codes and Bristol Farms stringent standards. Follow safety work standards and report any safety hazards to Store Director. Report on and investigate all accidents which occur in the Food Service Department. Ensure all reports and investigations comply with the Cal‑OSHA SB198 rules and regulations. Assist with safety training in Food Service and report unsafe conditions to Store Director. Report all broken or hazardous equipment to Store Director. Set up side‑work programs for all areas in the Food Service, opening and closing list. Ensure all opening and closing procedures have been done. Support, implement, and follow through on new programs Executive Chef develops. Ensure all work areas are stocked and ready for business; staff should not leave work area during busy periods of the day/night. Availability requirements include, but are not limited to days, evenings, weekends, holidays & occasional overnight. Follow and enforce policies, and procedures set forth in the employee handbook at all times. At all times, meet and exceed Bristol Farms standards in extraordinary food, customer service, quality, and cleanliness. Supervisory Responsibilities Assist the Food Service Manager in the overall direction, coordination and evaluation of the Food Service Department. Carry out supervisory responsibilities including but not limited to training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining staff members; addressing complaints and resolving problems. Customer Service Skills Assistants are expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Assistant Food Service Managers are expected to have a positive “can‑do” attitude; to treat others with respect; and easily adjust to changes in the workplace. Education and/or Experience Must have experience and background as a Food Service Shift Supervisor in other food service industries, including but not limited to restaurants, hotels, country clubs, or gourmet markets. One year certificate from college or technical school and/or minimum one year work‑related experience; or equivalent combination of education and experience. Language Skills Ability to read, and interpret documents in English, such as procedure manuals, safety rules, recipes, operating and maintenance instructions. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization. Ability to speak, read, & understand Spanish is a plus. Knowledge of English This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as percentages and volume. Reasoning Ability Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve conflicts in such a manner to create a win‑win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution. Physical Demands While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; use hands to finger; handle or feel object, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work Environment The noise level in the work environment is usually moderate & occasionally loud. Why You’ll Love Working at Bristol Farms Amazing earning potential, paid weekly! A values‑based culture that will engage and empower your growth and development A strong training program that will build your guest service skills Opportunity for growth within our family of brands Benefits available – including medical, dental, vision, and 401 K Numerous scholarship opportunities available to full & part‑time team members 20 % discount at all Bristol Farms and Lazy Acres locations $60 credit to Shoes for Crews every 6 months of employment #J-18808-Ljbffr Bristol Farms