Freight Support Specialist

Job Description

Job Description

Job Title: Freight Support Specialist What You’ll Do

• Manage and complete freight documentation requests (bills of lading, delivery tickets, etc.) for internal teams
• Ensure timely and accurate delivery confirmations from drivers and third-party carriers
• Communicate with drivers and carriers via phone, email, and text to drive data accuracy and compliance
• Provide frontline support for logistics applications; troubleshoot issues and escalate when needed
• Assist with order entry and updates in internal systems and dispatch platforms (including TRIPS)
• Review and validate system data for completeness, accuracy, and compliance
• Monitor trends in documentation and data entry errors; help identify opportunities for improvement
• Generate and analyze reports related to carrier performance, delivery timelines, and data quality
• Partner with leadership and IT to support system updates, enhancements, and process improvements
• Participate in projects aimed at improving efficiency and operational workflows

• 1+ years of experience in logistics, transportation, or customer support
• Strong attention to detail and high level of data accuracy
• Excellent communication skills (written and verbal)
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Comfortable working with logistics systems, data entry, and reporting tools
• Strong problem-solving skills and ability to work independently
• Proficiency in Microsoft Office, especially Excel and Teams
• Customer-focused mindset with a collaborative approach

• Bachelor’s degree in Business, Supply Chain, or related field
• Experience with dispatch or transportation systems.
• Familiarity with freight documentation and logistics processes
• Experience analyzing reports and performance metrics
• Background in trucking, fuel, or transportation industries

• High-impact role supporting critical freight operations
• Opportunity to work cross-functionally with internal teams and carriers
• Exposure to system improvements and operational strategy
• Fast-moving hiring process with virtual interviews

This is a Contract to Hire position based out of Knoxville, TN.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Knoxville,TN.

This position is anticipated to close on Jun 12, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.