Service Publications Manager

Service Publications Manager

PACCAR Parts is seeking a Service Publications Manager to lead the strategy, development, and delivery of operator and service documentation for Kenworth and Peterbilt trucks. This role plays a critical part in improving dealer efficiency, enhancing customer experience, and maximizing vehicle uptime through high-quality and timely operator and service content. You will lead a multi-site team and shape the future of service publications by driving content strategy, AI-automation, and governance. This is a highly visible role requiring strong cross-functional leadership, strategic thinking, and execution in a fast-paced, complex environment. This role can be based out of Lewisville, TX or Renton, WA.

Job Functions / Responsibilities

• Lead and develop a team of 3 supervisors, 15 internal staff, and multiple contractors responsible for operator manuals, service documentation, and content strategy
• Define and execute the AI strategy for service publications, including content creation, automation, and governance frameworks
• Oversee delivery of service documentation supporting new product launches and engineering programs
• Manage department budget, including vendor relationships and approval of products and services
• Partner cross-functionally with engineering, regulatory, and Service Experience teams to ensure accurate and timely content delivery
• Drive continuous improvement of global Repair & Maintenance (RMI) software systems and processes
• Establish and enforce content governance, authoring standards, and translation processes
• Assess workload, prioritize initiatives, and assign projects across the team
• Identify risks, remove barriers, and proactively resolve issues impacting deliverables
• Ensure compliance with regulatory requirements for service publications and reporting timelines
• Communicate program status, risks, and results to senior leadership
• Collaborate across PACCAR divisions on initiatives impacting multiple business units

Required Qualifications & Skills

• Bachelor's degree in Business, Engineering, Technical Publications or related field
• 7+ years of relevant professional experience required, including people leadership and program ownership
• Proven experience managing teams, including developing supervisors and individual contributors
• Experience owning strategy, execution, and delivery of complex programs
• Sound business judgment and a proven ability to influence others, driving alignment across functions
• Strong ability to manage internal timelines based on project implementation dates
• Excellent organizational, analytical, and problem-solving skills
• Seasoned interpersonal skills and strong team player
• Strong written and verbal communication skills, including executive-level updates
• Demonstrated ability to drive initiatives to completion with persistence and accountability

PACCAR Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including: 401k with up to a 5% company match, fully funded pension plan that provides monthly benefits after retirement, comprehensive paid time off - minimum of 10 paid vacation days (additional days with additional seniority/years of service), 12 paid holidays, and sick time, tuition reimbursement for continued education, medical, dental, and vision plans for you and your family, flexible spending accounts (FSA) and health savings account (HSA), paid short and long-term disability programs, life and accidental death and dismemberment insurance, EAP services including wellness plans, estate planning, financial counseling and more

Salary Range: At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $119,100 - $168,300 annually.