Quality Manager

Job Title: Quality Manager


Reports to: Global Quality Director

Location: On-site Wausau, WI

Hours: Mon-Fri 6:00am - 3:00pm

About this role: The Quality Manager oversees quality systems and procedures to achieve quality production. The Quality Manager will standardize procedures, inspect, test, audit, and identifiy quality risks to assure good quality and standards compliance. This role will develop programs to train and guide employees in quality improvements and standardization.


Key Responsibilities:

• Maintain and drive project[s] work plan[s]
• Responsible for maintaining all NSF product documentation and audit readiness
• Provide support and guidance to in in-house testing laboratory
• Design, tracks and reports process metrics related to Quality
• Participates in the design, scheduling and execution of internal KAIZEN events and 8D reviews
• Provides quality related training for personnel ensuring that the appropriate level of knowledge is transferred to support the implementation of quality initiatives and work standards
• Participates in team projects or on information teams that share perspective and direction regarding product quality related issues
• Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations
• Participate in quality improvement initiatives to reduce defects and quality issues and make recommendations to improve the production process based on findings from quality analysis
• Assists and coordinates process validations and successful implementation of the corrective actions
• Interface closely with other cross-functional groups such as our Manufacturing, Engineering, Tech Services, Customer Service, Commercial, Sales and Quality
• Utilize basic statistical tools to analyze for trends or issues
• Identify, develop, and implement process controls to meet customer/specification requirements
• Participate in and support the maintenance of the Quality Management System and Maintain Quality Department business metrics
• Lead and / or support thorough investigations of quality issues (CAPA's, Non-Conformances, Audit Observations, etc.) ensuring effective corrective and / or preventive actions occur
• Participate in cross-functional teams on process control, improvement, and optimization projects; participate in other continuous improvement projects
• Performs assessments of any given quality system to determine the effectiveness and dependability of such system
• Ensures all quality specifications are met for any given product or procedure and suggests methods to bring equipment and work procedures into compliance with quality control standards
• Direct support of project activities and all other associated Quality functions
• Assist in investigations, which includes interactions with vendors or Supplier Development and Procurement Management for issues associated with raw materials and components
• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned

Education, Skills and Experience:

• Bachelor's degree in engineering discipline or equivalent and at least 5 years of work experience in manufacturing required
• Ability to balance multiple priorities
• Excellent time management skills
• Must have excellent communication and organizational skills
• Must be self-motivated and have the ability to drive projects in a cross functional environment with focus on consumer protection and satisfaction
• Ability to design and prepare concise reports
• Ability to read part drawings and use measurement tools
• Ability to read, analyze, and interpret equipment technical manuals, periodicals, professional journals, technical procedures, ISO Standards, or governmental regulations
• Skilled in the use of MS Word, Excel and PowerPoint at an intermediate level
• Strong interpersonal and communication skills
• A strong desire to make work fun
• Additional classwork in management courses and problem-solving techniques such as statistical process control, Lean Manufacturing, FMEA's, and process mapping
• Up to 10% travel, in support of customer and supplier visits

CFS Brands :

Located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial janitorial and sanitation products. The company supports stable and growing end markets supported by strong tailwinds.


CFS BRANDS has maintained a market leading position and continually grown in its segments with relentless customer support, leading product breadth and availability, and a "one-stop shop" solution serving both "front" and "back" of restaurants with a focus on customer intimacy. CFS BRANDS enjoys a unique competitive advantage with the ability to produce in-house with 6 manufacturing facilities in the U.S. and Mexico, over 700,000 square feet of distribution center space in 4 U.S. facilities and the ability to source products from all over the world.


CFS BRANDS's core products include dinnerware, professional cookware, cleaning tools, drinkware, disposable lids, dispensing systems, healthcare equipment, brushes and cleaning tools. These products are provided through major distributors to the country's best-known restaurant franchises.

CFS BRANDS became a portfolio company of The Jordan Company ("TJC"), a private equity firm, in 2018. With over $8 billion in cumulative equity commitments, TJC is one of the world's most respected investors in leading middle market businesses. The TJC team enjoys a storied history of partnering with exceptional management teams to create long-term value for management and investors.


More information on CFS BRANDS can be found at The Jordan Company website is


CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.