Senior Outsourced Operations Manager (Card Operations)

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. We’re creating the future of financial automation so that businesses can spend more time on what matters. Senior Outsourced Operations Manager Join BILL as a Senior Outsourced Operations Manager and play a critical role in scaling our Virtual Card Operations across multiple BPO sites. As the payment delivery engine behind BILL’s Virtual Card products, our high‑visibility team directly drives revenue growth, operational efficiency and resiliency. In this influential individual contributor role, you will serve as the operational backbone that turns high‑level strategy into measurable outcomes. Responsibilities Drive operational performance across multiple BPO sites, building trusted relationships with site leaders and holding partners accountable to KPIs and virtual card metrics. Develop and run a rigorous operating cadence: lead weekly and monthly business reviews and contribute to quarterly business reviews to surface insights and track improvements. Analyze dashboards, feedback and escalations to pinpoint gaps; design and execute site‑level performance improvement plans with clear owners and timelines. Standardize and maintain SOPs for card operations to ensure consistency across locations; proactively identify and close process and training gaps. Partner with workforce management to forecast and align headcount needs, ensuring the right staffing models and adherence to contracts. Translate product and process changes into action for BPO teams: communicate updates, verify training completion, and drive UAT/adoption to secure performance at scale. Lead cross‑functional initiatives that improve customer and virtual card experiences, from early indicators to full‑scale rollout. Conduct on‑site visits to deepen relationships, assess operational health and accelerate improvement plans. Qualifications Bachelor’s Degree in a quantitative field. 3+ years working with cross‑functional stakeholders and managing their expectations. Excellent ability to communicate to your audience, both up the organization and down to the nitty‑gritty technical details with analysts. Innate understanding of what drives business value, and the ability to prioritize accordingly. Experience applying best practices to increase operational efficiency and resiliency. 3+ years of experience working with SQL. 1+ years of working with Python. Experience with coding best practices and version control software. Experience working with data visualization software such as Tableau. Salary ranges Zone 1 – San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County: $102,800—$128,500 USD Zone 2 – CA (Non‑San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts: $92,500—$115,700 USD Zone 3 – Utah (includes Utah office), Houston TX, Florida, North Carolina: $87,400—$109,300 USD Benefits 100% paid employee health, dental and vision plans (choose HMO, PPO or HDHP). HSA & FSA accounts. Life insurance, long & short‑term disability coverage. Employee assistance program (EAP). 11+ observed holidays and wellness days and flexible time off. Employee stock purchase program with employee discounts. Wellness & fitness initiatives. Employee recognition and referral programs. And much more. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives and experiences of our team members. We welcome people of all backgrounds, abilities and identities to bring their authentic selves and contribute to our culture. #J-18808-Ljbffr BILL