Restaurant Manager

Job Description

Job Description

Restaurant Manager

Job Description:

Suzu is a contemporary Japanese restaurant located in Madison Square in Cincinnati, inspired by the craftsmanship, flavors, and modern dining culture of Japan. As part of a growing hospitality group with restaurants across the United States, we are committed to delivering exceptional food, warm service, and a welcoming, high-quality guest experience.

Whether in front of house or back of house, every team member plays an essential role in creating an environment built on professionalism, respect, teamwork, and continuous growth. Suzu Hospitality is an Equal Opportunity Employer, and we are proud to foster an inclusive workplace where all individuals have the opportunity to thrive.

Position Summary

The Restaurant Manager supports overall front-of-house (FOH) operations and works directly with the General Manager/AGM to maintain service standards, lead the FOH team, and ensure an exceptional guest experience. This role requires strong leadership, attention to detail, and a passion for fine dining. The Restaurant Manager serves as a key point of contact between FOH and BOH to ensure smooth, coordinated service.

Key Responsibilities

Guest Experience & Service Leadership

• Provide warm, polished, and attentive guest service aligned with fine-dining standards
• Greet guests, assist with service issues, and maintain strong floor presence
• Support pacing and flow of the dining room to ensure optimal guest experience
• Collaborate with the GM to refine service standards, scripts, and FOH procedures

Team Leadership & Development

• Supervise FOH staff including servers, hosts, food runners, and bartenders
• Assist with onboarding, training, and continuous staff development
• Lead pre-shift meetings to review menu changes, service notes, and daily goals
• Maintain a professional and positive team environment

Operational Execution

• Oversee daily service setup including table settings, ambiance, and station readiness
• Support reservation management, guest notes, and floor planning
• Assist with completing daily reports, checklists, and service logs
• Work closely with the kitchen to ensure clear communication and service coordination

Administrative & Business Responsibilities

• Help create weekly schedules and manage staff shifts
• Monitor labor costs and staffing efficiency
• Assist with inventory, FOH supply ordering, and vendor communication
• Enforce company policies and maintain compliance with safety and health regulations

Support of Beverage & Training Programs

• Ensure FOH staff are trained in beverage service standards
• Support bar operations when needed, including quality control and guest interaction
• Contribute to training sessions covering wine, sake, cocktails, and pairing knowledge

Qualifications

• 2–3+ years of experience in a supervisory or management role
• Strong understanding of luxury hospitality and elevated service standards
• Excellent communication, leadership, and problem-solving skills
• Ability to maintain composure and professionalism in a fast-paced environment
• TIPS/ASK certificate
• Knowledge of Japanese cuisine is a plus
• Strong organizational and administrative abilities

What Suzu Offers

• Competitive salary and opportunities for growth
• Chance to be part of the opening leadership team of a fine-dining concept
• Supportive, professional, and development-focused environment
• Staff meals and training programs in Japanese cuisine & fine-dining service

SUPERVISION OF OTHERS

· 5+ employees each shift

WORKING CONDITIONS

· Hours may vary if manager must fill in for his/her employees or if emergencies arise (typical work week = 50 hours).

· Ability to perform all functions at the restaurant level, including delivery when needed.

· Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.

· Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Experience:

• Restaurant: 1 year (Required)

License/Certification:

• ServSafe (Required)

Work Location: In person

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