Field Service Technician I (ATM) - Dallas/Ft. Worth, TX

Field Service Technician I (ATM) - Dallas/Ft. Worth, TX

Field Service Technician I - Dallas/Ft. Worth, TX

NCR Atleos is a global leader in the ATM industry, providing innovative hardware, software, and support solutions to clients worldwide. We are committed to delivering exceptional service, fostering satisfaction and empowering our employees to thrive in a collaborative, fast-paced, and self-driven environment.

Are you a hands-on problem solver with a passion for learning, but never worked on an ATM before? No Problem! With little or no prior relevant work experience, we will provide you with the training you need to perform basic troubleshooting to service and maintain ATMs. With NCR Atleos, you'll embark on a rewarding career path where every day is an opportunity to grow, make an impact and connect with our customers.

Hourly Rate: The hourly rate of pay is $14.00.

Additional compensation: In addition to the hourly rate, this role pays an extra $6.00 per activity completed.

• Comprehensive Training: Learn everything you need with us, during the hands on -in the field training no prior ATM experience required.
• Career Growth Opportunities: Join a team where your success is our priority.
• Exciting Challenges: Solve real world problems while working in a variety of customer locations.
• Be Part of a Winning Team: Work with an industry leader that values their employees, innovation, teamwork and customer satisfaction.
• Control Your Take Home Pay: Your productivity drives additional earnings beyond your base rate of pay.

As a Field Service Technician 1, you will represent the NCR Atleos brand by being the first line of response on-site at our customers' locations. Technicians will problem-solve at a basic module level (FRU), organize and plan their time effectively, and know when and to whom to escalate issues to. You'll apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing manual skills. Most importantly, you will be responsible for providing consistent and clear communication using our service app to maintain customer satisfaction.

• Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.
• Complete NCR Atleos specific trainings and certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately report hours worked and miles driven daily.

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

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