Account Representative

Overview Position: Account Representative – Full-Time Company: Firstsource Advantage Location: Amherst, NY Pay: $19.00 per hour; $21.00 per hour for bilingual in Spanish/English Start Date: Monday, July 27 Schedule and Hours Training: Monday to Friday, 10:00 AM – 7:00 PM Work Hours: Monday to Friday, 10:00 AM – 7:00 PM (1 rotating Saturday per month) About the Opportunity Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Account Representatives (Collections). This is a full-time role offering a stable, rewarding career in a fast-paced environment. Responsibilities Engage with customers to understand their financial situations and recommend appropriate payment solutions Handle inbound and outbound calls professionally and empathetically Work with compliance in mind by following federal and state regulations Meet performance goals related to call quality, resolutions, and collections metrics Requirements High school diploma or GED required At least 6 months of customer service or sales experience Stable work history and a professional demeanor Strong communication, problem-solving, and computer skills Ability to manage confidential information with care and discretion Reliable, self-motivated, and goal-oriented Benefits Medical, Dental, and Vision Insurance 401(k) Retirement Plan with matching Paid Training Monthly Incentives and Recognition Programs PTO Equal Opportunity The statements above are intended to describe the general nature and level of work performed by people assigned to this job. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 and over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans. #J-18808-Ljbffr