Tech Support Analyst

Tech Support Analyst

Location: Harlingen, US, Texas, US (onsite with 25-50 percent travel)

Note: We will accept candidates only that are on your direct payroll. No additional subcontracting layers to be involved. 6 month only role! Must have own transportation and be willing to travel to multiple clinics in the area when needed. It will be onsite and remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical support and clinic acquisitions. The cost of travel is already included in the rate. ITIL CERTs candidates are preferred. 3-5 years in IT.

Desktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to support these activities in addition to support for existing daily operations and continued operational support for clinics once acquired. As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities:

• Assist with new hires and acquisitions.
• Follow all escalation procedures according to the service level agreement.
• Use a remote control tool to assist end users when needed.
• Provide an accurate record of each call in the incident management tracking tool.
• Anticipate customer needs and proactively identify solutions.
• Plan, prioritize, organize, and complete work to meet established objectives.

Skills:

• Must have ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot
• Driving license and own vehicle
• Nice to have: Communication skills with non IT people
• Ability to work autonomously