Service Manager

Job Description

Job Description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc . aspires to hire a Service Manager in our Nashville, TN office who will manage our Commercial Install Technicians. This position will be very hands-on directly leading our commercial door service and installation business with a high degree of customer interfacing.

Job Responsibilities:

• Department budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Manage and directly assist with employee/job scheduling/dispatching and aid with technical/mechanical troubleshooting/problem solving
• Effectively communicate with customers, ensuring the highest quality service is always provided
• Develop, train, and hire technicians, office administrative personnel, and interns/management trainees as necessary
• Other responsibilities as assigned

Job Qualifications:

• Bachelor's degree highly preferred
• Minimum two (2) years' work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must possess a valid driver's license and good driving record

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What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)