Security Officer

Security OfficerKetchikan Indian Community - Ketchikan, AK 99901Salary Range $21.85 - $32.78 Hourly Position Type Regular Full-Time Job Shift Varies Category Safety & Emergency ManagementJob SummaryThe Security Officer is responsible for providing safety and security services which requires regular interactions with patients, visitors, caregivers, and clinicians in highly diverse and complex situations. Interacts with local law enforcement to provide information, event clarification, and coordinate emergency protocols. Performs other duties as assignedEssential Job Functions:Provide safety and security services which includes; patrolling grounds, parking lots, buildings, securing entryways, exits, etc., to effectively address potential conduct issues, violations of policy, check for property damage, inspect safety issues, inspect certain safety features such as fire extinguishers or water valves, respond to all codes, address trespassing concerns, provide assistance with out of control patients, and utilizes electronic checkpoints.Provide stand-by service or escort services for protection of caregivers or patients as needed. Respond to all emergency situations and applies appropriate protocols for the Code. Deliver courtesy services such as answering questions and providing directions.Responsible for coordinating information, clarification of events, and coordinating emergency protocols which may require collaboration with external safety and law enforcement agencies.Responsible for adhering to protocols. Complete, file and maintain correct documentation, filing reports, and assist with maintaining building access control by utilizing the computerized badge/door system.Knowledge, Skills and AbilitiesKnowledge of the Health Insurance Portability and Accountability Act (HIPAA);Skill to operate software programs;Ability to formulate a plan of action, carry it out with control and apply crisis intervention and de-escalation skillsAbility to communicate professionally over the telephone and in person in a positive and clear manner;Ability to manage multiple tasks, including telephone, computer operations and in-person visits simultaneously;Ability to take verbal instruction and complete assigned project by established deadline;Ability to be flexible in order to perform at the highest level as a team player;Ability to utilize maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress both mentally and/or physically (both patients and co-workers);Ability to work independently with minimal supervision and able to prioritize assignments;Ability to maintain confidentiality of all KIC operations and staff.Physical ActivitiesMust be able to hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use hands to finger, handle, or operate objects tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell. Each of the listed activities also requires standing, sitting, walking, bending, and stooping, climbing on stools and ladders, and routinely lifting and carrying items and boxes up to forty (40) pounds. Good physical condition to walk, run, and lift as needed.KIC Core CompetenciesCultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.Uphold KIC Values: To make decisions and behave in a manner consistent with KIC Workplace Values of Trust, Teamwork, Respect, and Accountability, as well as Southeast Traditional Tribal Values "Our Way of Life".Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing.Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.QualificationsLicense(s): Possess current valid State of Alaska driver's license with a record acceptable to KIC's Insurance carrier.Education / Experience: High School Diploma or equivalent required. Two (2) years security, military or police experience is preferred. Healthcare facility security and self-defense experience is preferred.