RESIDENT REGIONAL MANAGER

Resident Regional Manager

This individual will be responsible for the success of multiple accounts, managing client relations, along with ensuring that the services offered to customers is of superior quality. Ability and willingness to travel up to 50% to support business needs.

Key Responsibilities Overview:

• Client Relationship Management
• Operational Leadership and Execution
• Leadership Development and Coaching
• Recruitment and Talent Management
• Compliance and Safety Standards
• Service Excellence and Business Continuity
• Strategic Planning and Problem Solving
• Financial Stewardship
• Account Growth and Service Expansion

What Success Looks Like - The successful candidate will:

• Build strong and trusted client relationships.
• Coach and develop Site Managers and frontline leaders.
• Create accountability through clear expectations and consistent follow-up.
• Ensure company standards, policies, safety requirements, and compliance expectations are executed consistently across the portfolio.
• Maintain visibility into operational priorities, risks, staffing needs, and account performance.
• Champion business continuity planning and operational readiness.
• Drive a service-focused culture centered on hospitality, professionalism, and continuous improvement.
• Identify opportunities to improve processes, strengthen service delivery, and enhance the client experience.
• Partner with leadership to develop strategies that support operational excellence and long-term growth.

Key Traits:

• Highly organized with exceptional time management skills.
• Strong operational leadership and execution mindset.
• Servant leader with a passion for coaching and developing others.
• Excellent communicator with the ability to influence at all organizational levels.
• Strong client relationship and stakeholder management skills.
• Resourceful problem solver who brings solutions, not just issues.
• Strategic thinker with strong business acumen and sound judgment.
• Comfortable navigating ambiguity and competing priorities.
• Champions accountability, consistency, and operational discipline.
• Promotes a positive, high-performance culture focused on teamwork and service excellence.

Knowledge, Skills, and Experience:

• Minimum 5 years of leadership experience within Business & Industry, Workplace Services, Facilities Services, Hospitality, Mail Services, Logistics, or a related operational environment.
• Experience managing multiple locations and diverse teams.
• Working knowledge of Office Support Services, including Mailroom Operations, Shipping & Receiving, Reception, Hospitality Services, and Workplace Services.
• Experience coaching and developing leaders in a multi-site environment.
• Strong understanding of operational metrics, KPIs, business continuity, compliance standards, and safety programs.
• Demonstrated ability to manage multiple projects, priorities, and client relationships simultaneously.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite and business reporting tools.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs).