Systems Support Specialist I

Pay or shift range: $73,280 USD to $109,920 USD Description Luck Companies is looking for a customer service-oriented System Support Specialist with a positive attitude and aptitude to join our corporate office team. This role focuses on help desk, hardware, procurement, enablement and production support. You'll solve technical problems using documented procedures and checklists, configure and install hardware and software, and assist IT in the rollout and support of business technology initiatives. Why Luck? Build your career with a company that values safety, people, continuous improvement, and operational excellence. What You'll Do Configure, install, monitor and maintain users' desktop software and hardware, including support of the mobile workforce Set up user accounts, including user creation, rights and profile setup Assist as directed in the installation and rollout of new and upgraded software packages and new desktop hardware Diagnose and resolve application, hardware and software problems using documented procedures, and turn to specialized support associates as needed for more uncommon issues Monitor network and computer systems and report the results to the appropriate IT associates Document problems and resolutions using established procedures Follow up with the user community to ensure issues have been resolved and ask for feedback on how our support can be enhanced What You Bring Bachelor's degree 1 year of experience with Windows 2000, XP, Microsoft Office, and LAN/WAN troubleshooting Computer skills (Excel, Word, Outlook) A customer service-oriented mindset with a positive attitude and aptitude Commitment: Builds the long-term success of associates, customers and community Creativity: Fosters an environment where ideas and innovation add value Integrity: Earns the trust and respect of others Leadership: Achieves legendary performance Schedule & Location Fully onsite at our corporate office in Manakin Sabot, VA, Monday through Friday, 5:30 AM to 2:30 PM, with occasional on-call Saturdays. Pay & Benefits The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Benefits start on Day 1 of employment and include: Medical, dental, vision, life insurance, and long-term disability Paid time off: personal, vacation, holidays, and 5 well-being days Matching 401(k) and retirement pension What Happens Next You’ll get a confirmation email when we receive your application, and our recruiting team will reach out if it’s a strong match. EEO Luck Companies is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr