Medical Assistant / Patient Services Specialist

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Reproductive Science Center of the San Francisco Bay Area —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a Medical Assistant / Patient Services Specialist to join our team at Reproductive Science Center of the San Francisco Bay Area.  This position floats between our San Mateo, California and Menlo Park, California offices.

• Schedule: Rotating schedule Monday through Friday, 6:30 AM to 1:00 PM, weekend and holiday rotations
• Compensation: $25 to $27 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Medical Assistant will:

• Perform a high volume of phlebotomy
• Maintain supplies for the blood drawing stations
• Ensure lab specimens are sent to the proper labs
• Document patient care services utilizing daily logs and patient records
• Utilize the computer in entering labs and printing labels
• Assist physician or ultrasound technician with various procedure
• Assist with HSGs as needed
• Take vital signs and provide general clinical assistance
• Assist with the clinical care of fertility patients
• Provide patient/couple counseling, procedure teaching, and communicate physician orders and instructions
• Provide pre and post-op education
• Establish a compassionate environment by providing emotional and psychological support to patients and patients' families
• Support and promote excellence in customer service

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High School diploma required; Associates degree preferred
• Completion of a formal MA or Phlebotomy program preferred
• Minimum of one year of MA experience in a healthcare setting and familiarity with medical terminology
• 6 months of phlebotomy experience required
• Excellent oral and written communication, interpersonal, and customer service skills
• Ability to work autonomously and in a team environment
• Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications; accuracy and speed with data entry is required

More important than any single credential, however, is the  right person .  Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs 

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and  recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs 

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. 

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.