Guest Services Representative

Guest Service Representative

Part-Time

Union Position

About the Adler Planetarium

The Adler Planetarium connects people to the universe and each other. Whether it is introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, the Adler's focus on meaningful connections dates back nearly a century.

Today, the museum hosts more than half a million visitors each year and reaches millions more through youth STEAM programs, neighborhood skywatching events, online citizen science, and other outreach projects. With Adler's support, people of all ages, backgrounds, and abilities gain the confidence to explore their universe together and return to their communities ready to think critically and creatively about any challenge that comes their way.

The Position

The Adler Planetarium is seeking a Guest Service Representative to join our dynamic team located on Chicago's Museum Campus. This position fulfills multiple responsibilities: gate attending at the main box office and theaters; ticket sales at the accessible entrance; group processing; and orientation. This is a union position with the Adler Planetarium Workers United, AFSCME Council 31.

This individual will also be responsible for:

• Greeting guests with a friendly demeanor and verifying tickets, discounts, and admission eligibility.
• Orienting groups on buses during intake and assisting with departure. Organizing and managing lunch space. Greeting and orienting groups to Planet Explorers and enforcing rules
• Verifying and selling tickets at theaters, ushering guests, organizing seating, and ensuring guest safety.
• Redeeming and selling tickets, ensuring accurate transactions.
• Providing exceptional customer service on-site and to those contacting the museum.
• Setting up and displaying signage indoors and outdoors.

The Work Schedule

The typical work schedule for this position varies, with shifts from 8:30 am to 4:30 pm on Thursdays to Tuesdays and from 2:15 pm to 10:15 pm on Wednesdays.

The Compensation & Benefits (Part-Time)

Base Pay Range: $17.50/hr - $18.39/hr

Work-Life Balance

• 7 to 25-hour workweek
• Eligible to accrue up to 6 vacation days per year
• 3 sick days as of date of hire (can accrue up to 6.5 days per year)
• Eligible to earn time and a half for working on any of the 7 Adler observed holidays
• Flexible work arrangements
• Paid Family Bereavement Leave & Jury Duty
• Paid Parental Leave

Commuter Flexible Spending Account

Retirement Savings Plan

• 403B plan with Adler match
• Adler's match is 100% vested immediately
• Eligible to enroll as of the date of hire

Network of Support through our EAP programs

• Resources to help address emotional, legal, and financial issues
• Face-to-face, telephonic, and web-based services
• Free subscription to the Calm Premium app

Employee Loan Program

Discounted Onsite Parking Program

Free Entrance to Chicago area museums and cultural institutions

The Person

We are looking for someone excited about the opportunity to engage with guests, members, and colleagues. Someone who thrives in a team environment and is always willing to go the extra mile to help their team shine. A person who thinks quickly on their feet and is comfortable interacting with an extremely diverse population. This person will need to be able to multitask effectively in a fast-paced environment. This person has excellent customer service and communication skills and is a creative thinker.

Required Qualifications:

• High School Diploma, GED, or equivalent years of relevant work experience required
• One year of experience in a guest-facing role with cash handling responsibilities
• Basic knowledge of service and ticketing systems.
• Basic knowledge of G Suite and Microsoft Office Suite
• Basic knowledge of the Museum Campus and local attractions

Preferred Qualifications:

• One year of experience working in high-volume tourist attractions with cash handling responsibilities
• Basic knowledge of the Gateway Galaxy Ticketing System
• Intermediate knowledge of the Museum Campus and local attractions

The Adler Planetarium is dedicated to complying with its obligations as an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.

If you need reasonable accommodation for any part of the employment process, please email the Human Resources Department at View email address on click.appcast.io and let us know the nature of your request and your contact information. Accommodation requests will be considered on a case-by-case basis.