Service Desk Lead - ITIL & ServiceNow Leader
Taurean
A prominent tech organization located in Alexandria, VA, is seeking a Service Desk Lead to oversee Tier I and Tier II operations. The role requires managing service desk staff, ensuring prompt support to users, and leading incident resolution through ITIL-based practices. Candidates must hold a Bachelor's degree and have significant experience in helpdesk support and management. This role demands an active Secret clearance and offers an opportunity to enhance operational efficiency. #J-18808-Ljbffr
Vacancy posted 1 day ago
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