Customer-Focused Retail Sales Specialist

We provide our community with the best locally owned and operated

hardware store shopping experience including the best service and best brands

at competitive prices.

Sales Associate

Upholds

the Core Values as determined by the management team. Primary responsibility

for all positions is to Amaze Every

Customer Every Time . Sales associates are responsible for engaging the

customer and determining their needs and project requirements.

Essential Duties and Responsibilities

●

Help put away

merchandise. Maintain your assigned department:

Keep clean, organized, and fully stocked.

●

Execute the

daily operational, day-to-day goals and priorities assigned by store management

displaying a “Speed is Life” attitude. Move with a sense of urgency while

paying attention to the details.

●

Cooperate

with others and work well as part of a retail team, for example actively

participate in daily huddle meetings, share ideas for improvement with

management.

●

Remove

promotional bin tags from displays, and price tags as required following sales

events, flyers, etc.

●

Restock

merchandise displays as needed, watch end caps, and side wings.

●

Handle

special orders for all non-stock items.

It always takes two associates to say “No.” Never tell a customer no without checking

with a floor supervisor, assistant manager, or store manager.

●

Watch for

shoplifters and take action in line with company policy that will discourage

shoplifting. Excellent customer service

and interaction prevents shoplifting.

●

Provide the

best possible experience for Every Customer, Every Time by being helpful,

knowledgeable, and friendly.

●

When you are

not with a customer or cleaning, stand in a main aisle to get the best view of

customers coming into your department.

Walk up and down the main aisles to be sure customers are being assisted

in all departments. Avoid personal

conversations with co-workers on the floor.

●

Serve

Customers storewide utilizing the S.A.L.E.S. process and provide needed advice

or information, greet customers as soon as you encounter them.

●

Actively

participate in store communication and initiatives including striving to reach

posted company goals and metrics (e.g., Communication Board, Daily Huddle,

store contests, etc.)

●

Assist

Customers with simple complaints/concerns; get a manager involved with problems

as needed.

●

Use the Five

Foot Rule – greet and/or acknowledge all customers within five feet of you all

the time.

●

Always be

polite and attentive to customers. Make

eye contact and smile. Do not avoid

customers.

●

Promote the

Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and

use the Magic Question.

●

Maintain

awareness of all promotions so you can tell customers about special sales.

●

Always wear

your radio and headset to effectively communicate with other associates or

management.

●

Assist

customers with large or heavy items as needed.

●

Offer

customers a shopping basket or Ace bucket for their shopping use.

●

Assist in the

training and development of peers.

Required

Knowledge, Skills, and Abilities

●

Able to

communicate professionally with customers and team members.

●

Ability to

use Epicor Eagle, computer, telephone, and other equipment as needed

●

Skilled at

providing prompt, friendly and attentive customer service.

●

Willing to

learn all areas of the store and help train others and proven track record of

being a team player.

●

Knowledge and

experience of various departments is strongly desired.

●

A continuous

pattern of regular and prompt attendance is required.

●

Availability

must be flexible, including days, evenings, weekends, and holidays.

●

Bilingual

(Spanish) verbal and written communication skills strongly preferred.

Physical

Requirements

The minimum physical requirements

for this position include:

●

Ability to

stand for an extended period, walk, reach, and bend to perform job duties.

●

Move and

handle merchandise up to 40 pounds, and fixtures throughout the store, which

entails lifting and performing all functions as set forth.

Job responsibilities may change

based on the needs of the business.

WORK

ENVIRONMENT

The work

environment characteristics described here are representative of those an

associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions. While performing the duties of this job,

the associate occasionally works near moving mechanical parts. The associate

may work near or in outside weather conditions. The noise level in the work

environment is usually moderate.

I acknowledge that I have reviewed the job description outlined above and agree

that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may

be assigned by my manager or supervisor.

ACKNOWLEDGEMENT

I have read

and acknowledge the duties that are outlined in this document and hereby agree

to the tasks and expectations as provided.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.