Service Manager

Service Manager

Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a successful track record of managing service teams. They will also be responsible for driving customer satisfaction, improving operational efficiency and achieving financial objectives.

Compensation & Benefits: This a full-time base plus commission position offering a competitive salary of $100,000 to $150,000 per year, depending on experience. Additional benefits include medical, dental and vision insurance; 401(k) plan; paid vacation and holidays; and opportunity for career advancement.

Responsibilities:

• Serve as primary point of contact for service customers
• Manage and coordinate appointment scheduling using the Dealer Group's Automotive software suite
• Monitor customer wait times, service queues / workflow and repair performance
• Motivate and develop service technicians / advisors
• Develop and execute programs to increase service retention and loyalty
• Promote customer satisfaction by ensuring quality standards and customer experience
• Oversee automotive parts and equipment purchases and inventory levels
• Ensure optimal efficiency and safety standards are maintained
• Create and review processes concerning technician training, shop layout, and vehicle safety
• Manage and review access systems for shop entry and customer protection
• Develop and maintain relationships with external service providers for customer referrals

Requirements:

• 5+ years experience in Automotive industry with proven success managing service operations
• Excellent interpersonal and problem-solving skills
• Strong understanding of Automotive systems, vehicle maintenance and the sales process
• Proven track record of hands-on leadership and accountability
• Ability to collaborate across multiple departments and stakeholders
• Detail-oriented with excellent written and verbal communication skills

EEOC Statement: Auffenberg Dealer Group is an equal opportunity employer and complies with all applicable state and federal laws regarding discrimination in employment.