Service Manager

$100k - $150k

Auffenberg Dealer Group

Service Manager

Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a successful track record of managing service teams. They will also be responsible for driving customer satisfaction, improving operational efficiency and achieving financial objectives.

Compensation & Benefits This a full-time base plus commission position offering a competitive salary of $100,000 to $150,000 per year, depending on experience. Additional benefits include medical, dental and vision insurance; 401(k) plan; paid vacation and holidays; and opportunity for career advancement.

Responsibilities

Serve as primary point of contact for service customers
Manage and coordinate appointment scheduling using the Dealer Group's Automotive software suite
Monitor customer wait times, service queues / workflow and repair performance
Motivate and develop service technicians / advisors
Develop and execute programs to increase service retention and loyalty
Promote customer satisfaction by ensuring quality standards and customer experience
Oversee automotive parts and equipment purchases and inventory levels
Ensure optimal efficiency and safety standards are maintained
Create and review processes concerning technician training, shop layout, and vehicle safety
Manage and review access systems for shop entry and customer protection
Develop and maintain relationships with external service providers for customer referrals

Requirements

5+ years experience in Automotive industry with proven success managing service operations
Excellent interpersonal and problem-solving skills
Strong understanding of Automotive systems, vehicle maintenance and the sales process
Proven track record of hands-on leadership and accountability
Ability to collaborate across multiple departments and stakeholders
Detail-oriented with excellent written and verbal communication skills

EEOC Statement Auffenberg Dealer Group is an equal opportunity employer and complies with all applicable state and federal laws regarding discrimination in employment.

Auffenberg Dealer Group

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Vacancy posted 4 days ago

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