On-site Technology Support Technician

On-site Technology Support TechnicianLocation: Kansas City Other locations: Primary Location Only Salary: Competitive Date: 26 Jun 2026Job DescriptionAt EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.Technical Responsibilities of an On-Site Technician:Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-siteTroubleshooting and problem solving: PC, MAC, application, AV, and network connectivity issues, etc.ServiceNow ticket management; prioritizing tickets and awareness of SLAsSupporting Microsoft Windows and MAC operating systemsWorking knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal processPrinter support (installation, configuration, relocation, and troubleshooting)Event and Meeting Support (may occur on-site or off-site)Occasional travel may be required to support other EY locations, client engagement sites, or off-site eventsProvide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)VIP/White Glove supportOccasional after-hour support may be requiredAudio Visual Responsibilities of an On-Site Technician:Support and maintenance of all technology within EY conference roomsMicrosoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations.Ability to reset or reconfigure the device when necessary.Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections.Ensure that all devices are properly connected to the network and can communicate with each other.Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality.Troubleshoot video issues, including display problems and resolution settings.Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network.Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls.Ensure the interface is properly displaying meeting information and controlsAdditional technologies - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)Interpersonal skills an On-Site technician should have:Outstanding customer service skillsExcellent communication skillsGreat team mentalitySelf-motivated, organized, detail oriented, ability to multi-taskDesire to learn and build a career as unique as you areExperience Requirements:2+ years of on-site technical support experience, or degree in related disciplineWhat We Offer You:The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,800 to $84,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,200 to $96,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.