Customer Service Associate

Inspections Coordinator/Dispatcher/Customer Service Associate
12 months contract with possible extension
8 am to 5 pm
10550 Commerce Parkway, Miramar, FL, 33025
$19/hr on w2 

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Description :

High School or equivalent 3 years’ experience in customer service/dispatching.
Proficient with computers, Windows applications (Oracle experience a plus).
The qualified candidate will be an integral part in the continued success and growth of the Service Department.
This position requires a high energy level with a focus toward customers and a strong desire to succeed.
Good organizational skills, attention to detail and excellent communication skills are required.
Scheduling general service calls, preparing and invoicing service calls.
Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections 

Duties:

Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
Communicate with our Service Resource Center for all service calls.
Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed
Reassign work as needed, making judgments based on current workloads & priorities.
Regular contact of customer to communicate status changes.
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Validate and perform invoicing transactions for service calls in ACE daily.
Completed service calls to be invoiced within 48 hours.
Maintain confidentiality of customer and employer information at all times.
Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.