Senior Underwriting Support Operations Analyst

Role Overview

The Senior Underwriting Support Operations Analyst will play a critical role in supporting the operational backbone of Octave's U.S. MGA portfolio.

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About Octave Ventures

Octave Ventures (formerly Beat Capital Partners LLC) is a venture-backed platform that partners with entrepreneurial underwriters to launch and scale high-performing MGAs. We provide capital, underwriting expertise, insurance paper, and a full suite of operational, regulatory, and technological infrastructure. Octave Ventures is majority-owned by Octave Specialty Group (formerly Ambac Financial Group), a diversified global specialty insurance enterprise.

Since launching in 2017, Octave has grown rapidly across the UK and Bermuda, with its portfolio businesses now writing more than $500M in annual premium. In 2022, Octave expanded into the U.S. and has since launched five MGAs, with additional ventures in development.

We are now seeking a Senior Underwriting Support Operations Analyst to join our growing U.S. Operations team. This is a high-impact role with significant visibility across the organization, offering exceptional opportunities for professional growth in a fast-scaling environment.

Location

Charlotte, NC preferred. Hybrid work arrangement available for qualified candidates. Relocation assistance may be available for exceptional candidates.

Role Overview

The Senior Underwriting Support Operations Analyst will play a critical role in supporting the operational backbone of Octave's U.S. MGA portfolio. This individual will work closely with underwriting teams, brokers, carriers, and internal stakeholders to ensure the seamless execution of policy administration, regulatory compliance, and delegated authority operations. This role offers a unique opportunity to participate directly in the launch and scaling of new MGAs, providing exposure to underwriting, operations, compliance, finance, technology, and executive leadership functions that are rarely available in a single position.

We are looking for a motivated insurance operations professional with experience in one or more of the following areas: underwriting support, policy administration, delegated authority operations, premium accounting, or insurance compliance.

This role is ideal for someone who thrives in a dynamic, entrepreneurial environment and wants to help build operational excellence from the ground up.

Key Responsibilities

Underwriting & Policy Administration Support

• Serve as a hands-on underwriting assistant during the early stages of each MGA launch, supporting submission clearance, rating, quoting, binding, invoicing, and policy issuance.
• Ensure underwriting assistants across all Octave businesses are trained, aligned, and operating efficiently.
• Monitor policy administration system data for accuracy, completeness, and consistency; oversee outsourced data-entry providers.

Delegated Authority & Compliance

• Maintain compliance with Lloyd's Coverholder Reporting Standards and U.S. regulatory requirements.
• Support delegated authority audits, due diligence, and quality assurance processes.
• Provide training and guidance on delegated authority workflows and compliance expectations.

Bordereaux, Data & Systems

• Collaborate with IT and data teams to ensure accurate bordereaux submissions and system integrity.
• Assist with system enhancements, workflow optimization, and data validation processes.

Broker & Market Engagement

• Support broker onboarding, producer agreements, and ongoing broker relationship management.
• Serve as a point of contact for broker inquiries; ensure broker data accuracy and produce required reporting.

Financial Operations & Premium Accounting

• Support cash management, collateral tracking, trust account administration, and banking activities in coordination with internal and external stakeholders.
• Monitor billing, reconcile cash within the policy administration system, and ensure collateral accounts remain compliant.

Claims & Operational Support

• Assist with claims reporting and claims management workflows.
• Document current processes and help design improved, scalable operational procedures.
• Prepare operational metrics, dashboards, and presentations for leadership.

Additional Responsibilities

As a rapidly growing organization, responsibilities may expand to include:

• Analytics and reporting
• System implementation and testing
• Vendor oversight
• Financial reporting
• Project management
• Other operational initiatives based on skillset and interest

We are looking for someone who embraces ambiguity, seeks out opportunities to contribute, and wants to help shape Octave's U.S. operating model and culture.

Qualifications

Required

• Minimum 5 years of experience in an underwriting, operations, delegated authority, premium accounting, or technical role with a U.S. Carrier, MGA/Coverholder, Lloyd's Coverholder, or Wholesale Broker.
• Strong understanding of the policy administration lifecycle and premium accounting, including Lloyd's processes.
• Experience leveraging modern productivity and analytics tools, including Excel, Power BI, Copilot, Claude, or similar technologies.
• Excellent analytical, written, and verbal communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities with limited oversight.
• Authorized to work in the U.S.

Preferred

• Experience with Lloyd's delegated authority audits.
• Familiarity with binding authority agreements, bordereaux management, and audit processes.
• Knowledge of Lloyd's compliance and regulatory frameworks.
• Insurance certifications or licenses (AINS, CPCU, etc.).
• Ability to synthesize complex inputs into clear, actionable solutions.
• Strong process-orientation and comfort building workflows from scratch.
• Highly collaborative, adaptable, and motivated to operate in a fast-changing environment.
  

Who will thrive in this role

• Naturally curious and eager to learn new insurance disciplines.
• Comfortable working in a fast-changing environment where processes are still being built.
• Enjoys solving problems and improving workflows.
• Takes ownership and follows through on commitments.
• Balances attention to detail with a practical business mindset.

Special consideration will be given to candidates with direct experience supporting DUA MGAs/Coverholders, Lloyd's premium processing, or Lloyd's broker technician roles. xhyhwjd

Compensation & Benefits

• Competitive salary range of $90,000 - $105,000, commensurate with experience, qualifications, and relevant market expertise.
• Discretionary annual bonus
• Full benefits package including medical, dental, vision
• 401(k)
• Relocation assistance may be offered for qualified candidates

Reporting Structure

This role reports directly to the Senior Vice President of Operations and will work closely with teams across the U.S. and UK.

How to Apply

For immediate consideration, please forward cover letter with salary requirements and résumé to: