Customer Service Associate

Customer Service Representative (CSR)Norristown, PA | Pay Range: $18–$22/hour | Full-TimeCommercial Kitchen Ventilation provides commercial HVAC and kitchen ventilation service throughout the tri-state area.When customers call, they need answers, scheduling, and support from someone who can stay organized and keep things moving. The office is a critical part of that process.Position Summary:We're hiring a Customer Service Representative (CSR) to support customer communications, scheduling, and day-to-day office operations. This position is designed for someone who communicates well, stays organized, and is ready to learn.What You'll Get:$18–$22/hour based on experience and capabilityPerformance-based incentive opportunitiesPay increases tied to performance and capabilityHealth Insurance + Retirement PlanPaid Holidays + PTOWhat You'll Do:Answer customer calls and schedule service appointmentsCommunicate with customers and technicians throughout the dayMaintain accurate customer and job informationSupport general administrative and office functionsHelp keep daily operations organized and moving forwardWhat You'll Bring:Customer service, office, retail, hospitality, or administrative experience preferredStrong communication and organizational skillsComfortable using computers and software systemsProfessional, dependable, and willing to learnAbility to stay productive as priorities changeWorking Conditions:This role is primarily office-based but supports an industry that doesn't always operate during normal business hours. Evening and weekend on-call coverage is required on a rotating basis.If you're reliable, willing to learn, and take pride in doing things right, apply.Commercial Kitchen Ventilation is an Equal Opportunity Employer. We hire based on qualifications, capability, and performance. O'Donnell Metal Fabricators