ServiceNow Technical Architect
AceStack LLC
ServiceNow Technical Architect
Location: Chicago, IL- Remote
Experience: 12–16+ Years
Employment Type: Full-Time Employee (FTE)
Role Overview
We are looking for a highly experienced ServiceNow Technical Architect to join our organization as a full-time employee and take ownership of the enterprise ServiceNow platform. This role is responsible for defining long-term architecture, ensuring platform stability and scalability, and leading multi-module implementations across ITSM, ITOM, CSM, and HRSD. The ideal candidate is a hands-on architect who can balance strategic thinking with deep technical execution and mentorship.
Job Description
- Strong communication and stakeholder engagement skills - ability to present complex solutions clearly to executives and technical teams.
- Proven hands-on experience with:
- ITIS – CMDB, Incident, Problem, Change, Knowledge, Request Management.
- ITOM – Discovery, Event Management, Service Mapping, CMDB integrations.
- HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events.
- GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules.
- Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, Integration Hub, and API integrations.
- Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design.
- Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring.
Roles & Responsibilities:
- Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules.
- Lead technical governance, ensuring adherence to best practices, platform security, and performance standards.
- Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows.
- Guide and mentor development teams on customizations, integrations, and platform upgrades.
- Establish and enforce coding, configuration, and design standards within ServiceNow.
- Conduct design reviews and ensure technical alignment across all implementations.
- Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences.
- Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery.
Vacancy posted 3 days ago
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