National Sales Training Manager

About the Company:

Celltrion USA is Celltrion’s U.S. subsidiary established in 2018. Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.S. patients. Celltrion USA will continue to leverage Celltrion’s unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve access to high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcar e, which suggested a new growth model in the Korean biopharmaceutical industry through biosimilars, is now advancing to new challenges to become a global pharmaceutical provider. Just as it has overcome many obstacles in the past, Celltrion Healthcare will successfully pave the path for global direct selling, which has never been achieved yet by Korean biopharmaceutical companies. As it continues to surpass its current success, Celltrion Healthcare will take a leap forward to become a leading global biopharmaceutical company.

Celltrion Healthca re provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

POSITION SUMMARY

The Sales Training Manager is responsible for the design, execution, and continuous optimization of all sales training initiatives across the biologic and biosimilars portfolio. This role owns sales training related to sales strategy, execution and selling capability development for both new hires and tenured field representatives.

As part of the Sales Force Effectiveness team, the role partners cross functionally with Marketing, Medical Affairs (Field & Home Office), Compliance, Legal, Sales Leadership, and Market Access to ensure training is scientifically accurate, compliant, strategically aligned, and impactful. Training should utilize adult concepts for learning.

The role operates as a field engaged training leader, occasionally working alongside sales teams to assess real world performance, identify capability gaps, and translate strategy into measurable behavior change using the organization’s approved selling model.

This role leads sales training across the biologics and specialty portfolio as its primary strategic priority. The incumbent will strengthen field capabilities in disease-state selling, product differentiation, patient identification, access navigation, and objection handling, while supporting the evolving training needs of other current and future products.

KEY ROLES AND RESPONSIBILITIES

Clinical & Scientific Training Leadership

• Own and deliver end-to-end clinical sales training across the biologic and biosimilars portfolio. Assess current new hire training materials and work cross-functionally to update content as needed.
• Translate complex scientific data (mechanism of action, clinical trials, immunogenicity, switching data, safety) into field ready, compliant sales training content.
• Partner closely with Medical Affairs to ensure all clinical sales training reflects current data, regulatory standards, and scientific alignment.

Disease State Education

• Co-lead disease state sales training with Medical across therapeutic areas (e.g., rheumatology, gastroenterology, dermatology, allergy, etc.).
• Ensure field teams demonstrate deep understanding of disease pathology, treatment paradigms, guidelines, and unmet needs.

Competitive Selling & Market Dynamics

• Deploy competitive sales training across all therapeutic teams so teams can accurately articulate product information and uncover unmet needs.
• Enable the field to confidently articulate clinical differentiation, value positioning, access dynamics, and total cost of care narratives.
• Ensure competitive selling content is accurate, compliant, and aligned with approved claims and legal guardrails.

Objection Handling Excellence

• Develop appropriate sales training for objection handling specific to biologics and biosimilars, including: Switching and interchangeability concerns, Clinical skepticism, Reimbursement and site of care economics, Perceived biosimilar risk.
• Other FAQ’s as needed.
• Training should focus on how to handle objections with confidence, credibility, and scientific rigor to change prescribing behavior and drive adoption using the organization’s selling model.

Certifications & Recertification Programs

• Own development and execution of certification and recertification processes for:

Clinical knowledge, Compliant use of CVA, Competitive readiness, Compliance critical content

• Ensure all field personnel meet required competency standards prior to independent promotion.
• Partner with Compliance and Legal to maintain audit ready documentation of all certifications.

New Hire Onboarding & Continuous Field Development

• Lead new hire training programs, working cross-functionally, to achieve successful onboarding and timely certification.
• Deliver ongoing training for tenured representatives and first line leaders.
• Adapt training strategy based on life cycle changes, portfolio launches, and market shifts
• Support Field Coaching, Needs Assessment for Sales and Sales Leadership
• Spend time in the field observing sales calls, customer interactions, and execution quality.
• Identify skill gaps, behavioral patterns, and training opportunities through structured assessments.
• Develop training initiatives and process based on field findings.
• Participate, as warranted, in Champion Calls such as marketing, market access to understand needs of the field and apply what is learned to develop needed training and pull-through.

Selling Model Adoption

• Serve as a guardian and expert of the organization’s selling model.
• Ensure all training programs reinforce consistent, customer centric selling behaviors.
• Partner with Sales Leadership to embed the selling model into coaching, performance reviews, and leadership expectations.

Cross Functional Collaboration

• Collaborate with: Marketing on launch readiness, messaging alignment, and ongoing training needs
• Medical Affairs on scientific content, its accuracy and field medical coordination
• Compliance & Legal regarding training approvals and risk mitigation
• Sales Leadership on capability priorities and performance outcomes
• Market Access regarding market access specific topics (eg. Buy and Bill, DRG

WORK EXPERIENCE

• 3-5+ years of experience in Sales training, commercial learning, or SFE within biologics / specialty pharmaceuticals
• Biologics/Immunology Sales Experience Preferred
• Deep understanding of Biologics and biosimilars, Buy and bill economics, Site of care dynamics, Medicare Part B / commercial payer environments
• Proven experience working cross functionally with Medical, Marketing, Compliance, and Legal.
• Knowledgeable of adult learning concepts.
• Excellent communication skills as well as strong presentation and facilitation skills.
• Some travel will be required (≈50%)

Preferred

• Prior sales or field sales training experience in specialty or immunology/IBD.
• Experience launching or supporting biosimilars or complex therapeutic portfolios.

EDUCATION

• Bachelor’s degree required; advanced degree (MBA, PharmD, PhD, MPH) preferred

CORE COMPETENCIES

• Scientific acumen and learning agility
• Adult learning design & facilitation
• Field coaching and observational assessment
• Strategic thinking with practical execution
• Influence without authority
• High compliance awareness and judgment
• Proactive mindset

Celltrion USA is an equal opportunity employer. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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