Quality Assurance Technician

The Quality Assurance Technician is responsible for ensuring that Listen Technologies products maintain established quality, performance, and reliability standards. This role combines hands-on electronics repair and diagnostics with structured quality audit functions, requiring an experienced technician who can identify root causes of product failures, document findings clearly, and work directly with engineering to drive corrective action. The ideal candidate brings a background in electronics repair - ideally in audio or AV equipment - and a genuine passion for product quality.

Key Responsibilities

• Diagnose, troubleshoot, and repair returned or defective units at the component level, including soldering and board-level rework.
• Conduct QA audits of production output and finished goods inventory, documenting findings and trends.
• Perform root cause analysis on recurring failures and document findings in structured failure reports.
• Initiate, track, and follow up on Engineering Change Requests (ECRs) and Corrective Action Reports (CARs).
• Maintain accurate records of repair activity, test results, and defect trends using internal systems.
• Collaborate with the Applications Engineering Manager and product engineering teams to communicate failure patterns and support product improvement initiatives.
• Maintain calibration records and ensure test equipment is properly maintained and documented.
• Support continuous improvement of QA processes, test procedures, and inspection criteria.

Required Qualifications

• 3-5 years of hands-on electronics repair or testing experience, including component-level diagnostics.
• Demonstrated proficiency in soldering, desoldering, and PCB inspection and rework.
• Experience reading and interpreting schematics, wiring diagrams, and technical documentation.
• Proficiency with electronic test equipment including multimeters, oscilloscopes, signal generators, and spectrum analyzers.
• Experience in audio, AV, or assistive listening technology systems (strongly preferred as required).
• Ability to perform structured root cause analysis and document findings in a clear, traceable manner.
• Strong attention to detail with a demonstrated quality-first mindset.
• High school diploma or equivalent required; Associate's degree in Electronics Technology or related field preferred.

Preferred Qualifications

• Experience with assistive listening systems, hearing loop technology, or RF audio products.
• Familiarity with ISO 9001 or IEC quality management standards and audit processes.
• CTS (Certified Technology Specialist) or equivalent AV industry certification.
• Experience with ECR/CAR processes or other formal corrective action systems.
• Background in a manufacturing, production, or repair depot environment.

Skills & Competencies

• Component-level electronics diagnostics and repair - able to identify failures beyond board-swap troubleshooting.
• Proficiency with standard AV and electronics test equipment.
• Ability to interpret schematics and technical product documentation.
• Organized and thorough in documentation of repair findings, failure trends, and corrective actions.
• Strong verbal and written communication skills for cross-functional collaboration with engineering.
• Self-directed with the ability to manage multiple open repair and audit tasks simultaneously.
• Low tolerance for recurring defects and a drive to resolve root causes rather than symptoms.

Working Conditions

• Work is performed in a combined office and repair lab/warehouse environment.
• Regular use of soldering equipment, electronic test instruments, and assembly tools.
• Moderate noise exposure associated with audio product testing.
• No travel required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and move throughout the workspace. The employee must be able to use hands and fingers to handle small electronic components, perform soldering operations, and operate test equipment and tools. Specific vision abilities required include close vision, color differentiation, and the ability to identify defects in electronic assemblies. The employee may occasionally lift and carry items weighing up to 25 pounds.

Equal Employment Opportunity

Listen Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.