Senior Solutions Engineer

DescriptionAt Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. Infinidat's Professional Services team develops and maintains a portfolio of enterprise storage management tools. These tools are deployed at enterprise accounts worldwide and are actively used by customers for production data operations. This role owns the customer-facing half of the full product lifecycle: presales technical evaluations and demonstrations, customer installs and onboarding, field troubleshooting, lab environment operation, acceptance testing, and first-line exception triage. You are the person customers meet during a proof-of-concept, the person on the call when something breaks at 2AM during a cutover, and the person who signs off that a release is ready to ship. The role requires genuine technical depth - you need to read Python tracebacks, understand how InfiniBox storage is presented to Linux, Windows, AIX, Solaris, ESX, Hyper-V, and Oracle Linux VM hosts, and diagnose failures in environments you cannot always reproduce in a lab. It also requires customer-facing composure: the ability to explain complex behavior clearly, manage a live incident with a customer on the line, and run a compelling presales demo for a technically skeptical audience.ResponsibilitiesCustomer LifecycleLead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection - you present the tools, explain the architecture, and answer hard questionsOwn customer onboarding and initial installation across the portfolioProvide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possibleServe as the technical escalation point between customers and the engineering teamQuality and Lab OperationsOwn the lab environment: stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments (Linux, Windows, AIX, Solaris, ESX/vCenter, Hyper-V, OLVM) used for development and acceptance testingExecute and maintain the acceptance test matrix for each release across all supported platformsPerform first-line triage of field exceptions for AADM and SnapSync; analyze tracebacks, console output, and log files to identify root cause before escalating to engineeringValidate release candidates against acceptance criteria before promotion to stableProcess and OperationsMaintain the Jira triage queue: file, classify, and prioritize incoming exceptions and customer-reported issuesDocument lab procedures, known issues, and workaroundsContribute to release notes and customer-facing documentationRequirementsAt least 5 years in a technical field role: solutions engineering, field applications engineering, professional services, or technical support at an enterprise storage or infrastructure vendorEnterprise storage background: demonstrated hands-on experience with block storage, NAS, replication, and host connectivity via FC or iSCSIWorking proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments; practical experience with at least one of AIX, Solaris, VMware ESX/vCenter, or Hyper-VAbility to read Python tracebacks and log files to diagnose failures - you do not need to write production code, but you must be able to follow a stack trace and understand what went wrongDirect experience running presales demos or proof-of-concept evaluations as a primary technical resourceExperience with on-site customer installs or hands-on deployments of enterprise software - Strong written and verbal communication; remote-first team with frequent async collaborationPreferredDirect Infinidat InfiniBox experience (as a customer, partner, or employee)Experience with Ansible or infrastructure automation tools in a customer-facing contextPodman or container deployment and operational experienceFamiliarity with Jira or similar issue tracking for triage workflowsExperience operating in environments with Infinimetrics or comparable performance monitoring platformsAbout infinidat Infinidat’s enterprise storage portfolio provides global Fortune 500 enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat’s acclaimed InfuzeOS is the one of the most flexible and complete enterprise software-defined storage architectures in the industry. We recently announced powerful enhancements, an ex See best practices tensive expansion, and the dynamic evolution of our award-winning G4 enterprise cyber and AI storage solutions! Not only did Infinidat win over 40 awards in 2025, but was named a Gartner Peer Insights Voice of the Customer Award for Primary Storage for the 7th time!Department:Professional Services USAExperience level:SeniorEmployment type:Full-timeWorkplace type:Remote