Salesforce Support Analyst

-Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.
-Analyze, troubleshoot, and resolve application, workflow, and system issues.
-Create debug logs, investigate the system level or module level break down of flows.
-Triage tickets and tasks every day with business and update tracker and other documents.
-Perform Salesforce administration activities including:
User management, roles, permissions, and access control
Manage Workflow rules, validation rules, and approval processes
-Coordinate with integration and external systems teams to resolve integration related issues
-Creates the support cases with Salesforce, Honeywell and other vendors and coordinate till closure.
-Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital.
-Manage access, incident, problem, and change management activities in line with ITIL practices.
-Perform root cause analysis (RCA) and implement preventive fixes.
-Monitor system performance, conduct health checks, and ensure regulatory compliance.
-Handle master data and disaster recovery management
-Support code/configuration changes for enhancements and defect fixes
-Assist in deployments, migrations, and release activities
-Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now







What are the top 3 skills required for this role?
1. Salesforce Admin
2. SQL Server