MEDICAL ASSISTANT-OCCUPATIONAL MEDICINE

Job Title

Job Summary/Overall Objectives

Performs direct patient care activities, such as lab tests, medication/immunization administration, phlebotomy application of durable medical equipment and other treatments under the direction of the manager of Occupational Medicine and/or the physician in preparation for the patient's examination and treatment. Carries out clerical activities, quality control activities, performance improvement initiatives, etc. in support of the Occupational Medicine Department as assigned.

Essential Job Functions

• Delivers direct and indirect patient care in accordance with physician practices policies, procedures, and protocols.
• Collects patient healthcare data, including VS, weight, chief complaint and pain assessment as directed
• Completes patient care treatments and testing as ordered.
• Complies with completeness, accuracy and timeliness of documentation within the EMR and other documents
• Maintains a collaborative relationship with the physicians/nurses and account executive to achieve desired patient outcomes.
• Prepares patients for examinations, treatments, and procedures.
• Communicates pertinent information of actual or potential problems to the physician or nurse.
• Assists the physician or nurse with treatments and procedures as requested.
• Participates in offsite clinics working closely with the account executive
• Supports the account executive with billings and protocols for companies
• Assists with clerical functions supporting both intake and discharge of patients and office functions.
• Answers telephone calls, taking accurate messages and relaying them to the appropriate staff
• Obtains and verifies accurate patient demographic and insurance information entering it into the EMR.
• Completes forms and letters necessary for continued patient care (DOT forms cards, vaccinations due)
• Assists with intake and discharge and patient scheduling when needed
• Accurately enters codes, based on diagnosis given, and enters codes and charges into the EMR for accurate billing.
• Communicates with clients and third parties to obtain and enter client information to build profiles within the EMR
• Schedules appointments and informs Patient Information Coordinator and office staff of appointments
• Completes additional clerical duties as assigned
• Provides for patient safety in compliance with hospital and physician practice policies.
• Utilizes patient identification before implementing any form of patient care Labels all patient specimens with identifiers per policy.
• Labels all patient specimens with identifiers per policy.
• Uses patient identifiers on all forms of written documentation, including notes and point of care testing results.
• Adheres to infection control process, including standard precautions, to reduce the risk of acquiring or transmitting infections.
• Demonstrates accountability for professional development.
• Demonstrates an ability to solve problems independently and seeks assistance from immediate when appropriate
• Maintains accountability for own actions.
• Acts as a patient advocate.
• Performs effectively in the role of preceptor/mentor to new hires/students when assigned.
• Assists in organizational compliance with regulatory agencies.
• Assists in continuous survey readiness or inspections and surveys by collecting data as directed by Manager or nurse
• Performs all quality control, monitoring functions and reports out of range information immediately to supervisor.
• Facilitates interpersonal communication on a routine basis.
• Interacts with external customers in a courteous and respectful manner.
• Interacts with co-workers and internal customers in a respectful and professional manner.
• Other duties as assigned.

Specialty Functions

• Supports performance improvement initiatives in the Occupational Medicine practice.
• Assists with data collection as directed.
• Assists with exit counseling which includes education, scheduling of testing and providing patients with necessary information
• Prepares charts for clinic sessions
• Incorporates into practice performance improvement initiatives that have been implemented.
• Maintains the environment of care.
• Consistently maintains a clean safe environment.
• Ensures all exam rooms and supplies are replenished at the end of the day
• Performs control studies and completes log books
• Calibrates equipment prior to morning visits
• Supports performance improvement initiatives in the physician practice
• Assist with data collection and recording in EMR as directed by the manager, account executive or nurse
• Incorporates into practice performance improvement initiatives that have been implemented.
• Performance of technical practice
• Prepares charts for clinic sessions and records all accurate information into the EMR
• Obtains vital signs, eye examinations, pulse oximetry and weights and documents on EMR
• Performs phlebotomy procedures, reads the test results, and documents accurately in the EMR
• Assists the providers and clinicians in the exam rooms with procedures
• Conducts spirometry, eye examinations (Titmus) breath alcohol testing, Department of Transportation Drug screens, Urine dips, Hair testing, rapid urine drug screening, glucometer readings, audiometry, EKG's, and fit testing for clients
• Administers vaccines and tuberculin testing
• Reports abnormal findings to physician/nurse
• Provides staffing for offsite clinics administering Occupational Medicine services when requested
• Patient education
• Provides pre and post-examination education to the client at discharge at discretion of nurse/physician
• Assists with exit counseling which includes education, scheduling of testing and providing patients with necessary information
• Supports financial objectives
• Accurately codes visit based on diagnosis given
• Communicates with clients and third parties to obtain and enter client information to build accurate profiles on EMR (TPA, claim number, protocols)
• Accurately enters codes, based on diagnosis given, and enters codes and charges into billing system.
• Obtains and verifies accurate patient demographic and insurance information entering it into the billing system. (TPA, claim number, protocols)
• Ensures that all documents are mailed, faxed or emailed securely to proper parties at end of each shift
• Updates and maintains current billing charges and develops protocols for companies in the EMR
• Conducts reconciliation of all charges at the end of each shift ensuring complete and accurate billing is submitted to the billing office.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience (please add any additional requirements)

• High School Diploma or GED, or Higher Level of Education.
• Successful completion of Medical Assistant program or experience as a Medical Assistant for two (2) years continuous..
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

• Basic Math and Keyboard Proficiency.
• Functional Skills on PC and Related Software (Microsoft Office, Microsoft Excel).
• Working knowledge of computers and office equipment.

Preferred Qualifications/Experience

• Prior experience working in the Occupational Health Specialty, outpatient facility or outpatient physician's office
• Certification in Audiometry testing, Spirometry, hair collection, Department of Transportation drug screen collections, Breath Alcohol testing current or at time of hire
• Experience in a Physician Office setting
• Previous experience working with an Electronic Medical record
• Medical Terminology and Coding
• Healthcare Billing Experience
• Knowledge of Payor/Insurance Benefits
• Experience in Healthcare setting.

License, Certification & Clearances

• Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program.
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal

Independence Health System