Technical / Functional Business Analyst

Greetings from Smart Work IT Services, We are hiring for below role,


Role: Technical / Functional Business Analyst - Full Time


Location: New York, New York


Leads workflow discovery, rules/exceptions, story slicing, and acceptance criteria


Position Overview


We're looking for a Technical / Functional Business Analyst who can operate comfortably in both worlds: the realities of Operations & Finance, and the practical constraints of building software. This role is for someone who can listen deeply, ask sharp questions, map real workflows, and translate that understanding into clear, testable requirements that engineering teams can deliver with confidence.


This role begins as a consulting engagement with a right-to-hire path. You'll work closely with business stakeholders, product owners, and engineers to reduce ambiguity, improve shared understanding, and accelerate delivery-without sacrificing quality or control.


What You'll Do

• Lead discovery with stakeholders to understand current-state workflows, pain points, controls, and desired outcomes.
• Distill ambiguity into clarity: write crisp problem statements, scope boundaries, assumptions, risks, and success measures.
• Translate business needs into delivery-ready artifacts: process flows, user stories, acceptance criteria, and non-functional requirements.
• Partner with engineers and product owners to refine requirements, resolve tradeoffs, and keep execution unblocked.
• Support testing and validation: define test scenarios, help with UAT coordination, and ensure delivered features match intent.
• Maintain traceability: align requirements to outcomes and support auditability where needed (controls, approvals, data lineage).
• Use AI tools responsibly to accelerate analysis and documentation (summarization, drafting, comparison, gap analysis), while validating accuracy and protecting sensitive information.
• Communicate clearly and consistently: provide status, decisions, and open questions in a way that builds trust.

• 5+ years of experience as a Business Analyst, Functional Analyst, Technical BA, or similar role in software delivery.
• Strong discovery and requirements skills: you can move from conversations to structured, testable requirements quickly.
• Comfort in technical discussions: APIs, data flows, basic system behavior, and how to ask the right questions of engineers.
• Excellent written communication-your artifacts are clear, concise, and usable by engineering and business partners.
• Strong stakeholder management: you build rapport, handle conflict professionally, and create alignment without force.
• Ability to think in workflows and data: process mapping, edge cases, exceptions, and operational controls.
• High integrity and maturity: you are transparent, consistent, and trusted-especially under pressure.

• Experience in operations, finance, accounting, or control-oriented domains (reconciliations, reporting, hand-offs, approvals).
• Familiarity with agile delivery (stories, backlogs, iteration planning), while being comfortable in less mature environments.
• Experience working with data stores and queries (SQL basics), or partnering on reporting and analytics needs.
• Exposure to event-driven or workflow-based systems (messaging, orchestration), and understanding how these affect requirements and audit trails.

• Work close to the business, on problems that materially improve how teams operate and make decisions.
• Join a delivery-focused team that values clarity, transparency, and practical outcomes over theater.
• Build a strong foundation in a domain where precision matters-skills that remain valuable even as tools and AI evolve.
• Use AI as a productivity multiplier while developing the human strengths it can't replace: judgment, context, trust-building, and decision-making.
• Engagement: Consultant role with a right-to-hire path. Expected to partner closely with onshore stakeholders, facilitate workshops, and drive crisp requirements that enable fast, high-quality delivery.