Restaurant Floor Manager

Founded in 1972, T Bar M Racquet Club has served as the premier private members tennis and racquet Club for Texas and the greater southwest region. It is internationally recognized as a best-in-class training facility for competitive, professional, semi-professional and social tennis for adults and children, while also offering a range of health and wellness amenities, including a gym, chiropractic and sports medicine services and group fitness classes. In June 2022, Dallas-based WoodHouse acquired T Bar M and is renovating and enhancing the property, creating a world-class racquet Club. The evolved Club will house the classic tennis club and facilities in a fresh new environment. The Club’s brand and amenities will continue to cater to individuals and families in search of a social and communal anchor that is grounded in an active, health and wellness-focused mindset. The new Banner House at T Bar M will include 21 tennis courts (8 indoor courts, 3 Euro red clay courts and 14 outdoor courts), 2 padel courts, 8 pickleball courts, retail/pro shop, a resort style pool, taqueria, private events, lounges, restaurant and bar. In addition to these amenities there is a 12,000 SF Fitness Center with best-in-class training equipment and state of the art locker rooms, including a cold plunge, dry sauna and hot tub. Paired with the new Club house and Fitness offerings is a full service Wellness, Spa and Chiropractic offering with 6 treatment rooms for massage/facials, IV’s, injectables and 3 chiropractic rooms for adjustments, soft tissue therapy, needling, and more. About The Role The Restaurant Floor Manager at Banner House at T Bar M is responsible for supporting the Management team in the following areas: overseeing all aspects of the club's operations, ensuring a seamless and exceptional experience for club members and guests. What You’ll Do Provide visionary leadership to the club staff, fostering a positive and collaborative work environment. Recruit, train, supervise, and mentor staff across various departments, including food and beverage, events, facilities, and administration. Set performance expectations, conduct regular performance evaluations, and implement necessary corrective actions. Uphold the highest level of customer service standards to meet and exceed the expectations of club members and their guests. Asset in developing and implementing member engagement initiatives to enhance the overall member experience. Address member inquiries, concerns, and feedback promptly and professionally. Oversee day-to-day club operations, ensuring efficient use of resources and adherence to budgets. Work closely with the events team to manage event logistics, including scheduling, catering, entertainment, and decorations. Seek opportunities to enhance the club’s reputation and attract new members through innovative programming. Maintain the club’s physical appearance, ensuring cleanliness, safety, and overall aesthetics. Oversee maintenance and repairs of the club’s facilities, coordinating with relevant vendors and contractors. Collaborate with the marketing team to develop and execute strategies for member retention and acquisition. Identify potential growth opportunities and assist in implementing strategies to attract new members and increase club revenue. Ensure compliance with all relevant laws, regulations, and industry standards, including health and safety regulations and alcohol licensing Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Proven experience (2+ years) in a managerial role within the hospitality or private club industry. Strong leadership, communication, and interpersonal skills. Excellent organizational and problem-solving abilities. Proficiency in financial management and budgeting. Knowledge of food and beverage operations, event planning, and facility management. Familiarity with membership-driven organizations and their dynamics. Customer-focused with a commitment to delivering exceptional service. Ability to work flexible hours, including evenings and weekends, to accommodate club activities and events. In-depth knowledge of fine dining service, wine pairings, and luxury hospitality practice #J-18808-Ljbffr Banner House