Shift Leader: Lead Team, Deliver Exceptional Service

Are you a natural leader with a passion for hospitality and team development? Join our Popeyes family as an Shift Leader and play a pivotal role in driving success for our restaurant. As an Shift Leader, you will support the Restaurant General Manager in overseeing daily operations, leading by example, and ensuring exceptional service for our guests. Responsibilities: Assist the Restaurant General Manager in managing all aspects of restaurant operations, including staffing, training, scheduling, and budget management. Lead and motivate team members to achieve high standards of performance, guest satisfaction, and profitability. Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations. Supervise and coordinate team members during shifts, providing guidance and support as needed. Monitor food quality and safety standards to maintain consistency and freshness. Handle customer inquiries and complaints with professionalism, resolving issues promptly to ensure customer satisfaction. Assist in inventory management, including stock rotation, ordering, and tracking. Conduct regular performance evaluations and provide feedback to team members to support their growth and development. Assist in administrative tasks such as scheduling, payroll, and reporting. Qualifications: Previous experience in restaurant management, with at least 1-2 years of supervisory experience. Strong leadership skills with the ability to inspire and motivate team members. Excellent communication and interpersonal skills. Ability to multitask and prioritize tasks in a fast-paced environment. Flexibility to work evenings, weekends, and holidays as needed. Knowledge of local health and safety regulations. Competencies: Leadership: Leads by example and fosters a positive work environment. Customer Focus: Dedicated to providing excellent service and exceeding customer expectations. Problem-Solving: Ability to think quickly and effectively resolve issues as they arise. Teamwork: Works collaboratively with team members to achieve common goals. Adaptability: Able to adjust to changing priorities and handle various tasks efficiently. Skills: Strong organizational and time management skills. Ability to operate restaurant equipment and POS systems. Knowledge of food safety and sanitation regulations. Physical Requirements: Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. Standing and Walking: Prolonged periods of standing and walking throughout the shift. Bending and Reaching: Frequent bending, reaching, and twisting. Manual Dexterity: Good hand-eye coordination. Communication Skills: Clear verbal communication to interact with people. Benefits: Financial Security: Competitive pay paid weekly. Career Growth: Training programs, clear career paths, and mentorship opportunities. Inclusive Environment: A diverse and supportive workplace with open communication and teamwork. Employee recognition programs. Popeyes is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply. Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage – and they want to share that pride with you! Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining our Popeyes® restaurant team. #J-18808-Ljbffr