Dispatch Supervisor

Job Description

Job Description

Description:

Job Summary

The Dispatch Supervisor oversees daily logistics, routing, and dispatch operations while managing key administrative, safety, and compliance functions. This role serves as a frontline leader ensuring driver performance, vehicle readiness, and third-party business growth meet company standards in a fast-paced environment.

Job Duties & Responsibilities

• Daily Operations: Supervises daily transportation activities, including the scheduling, routing, and dispatching of vehicles to maximize efficiency.
• Team Leadership: Coaches and trains dispatchers on routine procedures, communication protocols, and problem-solving.
• Cross-Functional Coordination: Collaborates with logistics, warehouse, and customer service teams to meet delivery deadlines and optimize supply chain efficiency.
• Performance Management: Partners with the Transportation Manager to monitor driver performance, assist with hiring/onboarding, and ensure strict adherence to company policies.
• Scheduling & Attendance: Manages and updates the driver master schedule. Serves as the primary point of contact for attendance and overnight operations.
• Safety & Compliance: Coordinates with the DOT Compliance Specialist to enforce DOT, OSHA, Hours of Service (HOS), and Electronic Logging Device (ELD) compliance.
• Reporting & Documentation: Reviews Daily Route Reports, manages file maintenance, and helps the safety director to conduct thorough accident and injury investigations.
• Training Support: Coordinates with drivers to ensure all required training certifications and attendance documentation are up to date.
• Availability: Remains on-call as necessary to support 24/7 fleet operations.
• Other Duties: Performs other operational and administrative duties as assigned

Benefits

Our full time employees are eligible for the following:

• Medical, Vision, Dental insurance and many more voluntary coverage options
• Company paid Disability, Life and Identity Theft insurance.
• FMLA, Roth and Traditional 401K Plans, Matching and Profit Sharing (when eligible), FSA and HSA options
• Paid Vacation, Sick Leave and Holidays

Education Requirements

• Preferred: Bachelor’s degree in Supply Chain, Logistics, Business Management, or a related field.
• Minimum: High School Diploma or equivalent combined with 2+ years of transportation management or supervisory experience.

Training, Skills, & Licenses

• Regulatory Knowledge: Understanding of Federal Motor Carrier Safety Administration (FMCSA), DOT, and OSHA regulations.
• Technical Proficiency: Advanced skills in Transportation Management Systems (TMS), fleet tracking software, and MS Office Suite (Excel, Word, Outlook).
• Core Competencies: Strong multitasking skills, excellent verbal/written communication, and proven conflict-resolution abilities in a fast-paced environment.

Working Conditions 

• This position is located in an office environment with moderate to low noise levels and is typically sedentary. Daily use of a computer and phone system is necessary as well as interaction with staff, customers, and vendors.  

EOE/Vet/Disabled