Software Application Support Engineer, Retail Engineering

Software Application Support Engineer, Retail Engineering

This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams.

Responsibilities

• Partner with engineering teams to prioritize and fix production defects
• Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week
• Share on-call rotation with other team members to support apps and services in scope
• Take knowledge transition from engineering teams for changes being rolled out in production
• Assess the need for production monitoring and alert setup
• Triage incidents based on the impact, devise and implement mitigation steps to unblock the business
• Conduct RCA, log defects and partner with engineering team for prioritization
• Automation, maintain support documentation and debug sophisticated production issues

Minimum Qualifications

• 3+ years of software engineering or application support experience in a large-scale environment
• Coding knowledge in Java, Scala or frameworks related to Java
• Strong knowledge of PL/SQL
• BS degree and equivalent experience or higher in CS or related field

Preferred Qualifications

• Strong problem-solving and critical thinking skills to solve complex problems
• Skills and experience in monitoring, alerting, fault analysis, and automation
• Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment
• Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
• Knowledge NoSQL databases, Unix Shell Scripting
• Working experience on cloud infra, such as AWS, and experience with Splunk or any other APM tool

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $220,900, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.