Patient Financial Services Rep

Job Description

Job Description

Four Winds Health – Support Revenue Cycle Excellence with Purpose

Are you an experienced and compassionate billing professional who thrives on accuracy and service? Join Four Winds Health as a Patient Financial Service Representative (PFS), where you will play a vital role in managing patient billing, collections, and communication with empathy and professionalism. This is a great opportunity for someone who values efficiency, teamwork, and a patient-first approach.

As a PFS Representative, you will support the Revenue Cycle Department by ensuring timely and accurate billing and collections while delivering a responsive and respectful patient experience through phone, email, and chat communication.

Why You’ll Love Working Here:

• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Professional Growth: Leadership opportunities & career development
• Wellness Support: Employee Assistance Program (EAP) & wellness initiatives

Key Responsibilities:

• Serve as the primary point of contact for patients regarding billing questions via phone, email, 2-way text, and chat platforms
• Manage patient billing and collections for urgent care visits using our practice management software
• Interpret and explain insurance coverage and patient financial responsibility clearly and compassionately
• Collaborate with the Revenue Cycle Management team to resolve issues related to billing, coding, and workflow
• Update patient demographics and submit daily billing statements to the statement vendor
• Maintain compliance with insurance contracts and payer policies
• Coordinate with clinic teams to resolve patient billing inquiries
• Support overall functions and projects within the Revenue Cycle Department

Required Qualifications:

• Education: High school diploma or equivalent
• Experience: Minimum 2 years in patient billing, collections, and healthcare customer service 
• Insurance Knowledge: Strong understanding of insurance processes, eligibility, and denied claims
• Technical Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint); experience with practice management or billing systems
• Communication: Exceptional written and verbal communication skills; able to communicate clearly with patients and team members
• Customer Service: Ability to remain empathetic, professional, and composed when handling patient concerns or conflict
• Team Player: Demonstrates positivity, flexibility, and dependability in a high-volume environment
• Organization: Strong attention to detail with the ability to multitask and manage competing priorities
• Professionalism: Maintains a calm, courteous, and helpful demeanor while upholding patient privacy and HIPAA regulations

At Four Winds Health, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your expertise in patient billing and revenue cycle truly makes a difference, apply today and become part of something bigger!