Deskside Support
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Job Description
Job Description
Job Title: Deskside Support
Location: Redmond, WA (Onsite)USD 25-28/hr on W2 Job Description:
Roles and Responsibility:
- Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations. This also includes coordination with the OEM vendor for warranty laptop/ desktops.
- Cross-Platform Compatibility: Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services to facilitate efficient workflow and collaboration among users.
- System Administration: Managing and maintaining MAC and Windows systems, including performing software installations, updates, and configurations. This ensures that systems are up-to-date, secure, and Eligible to workimized for performance.
- Asset Management: Tracking and managing hardware and software assets, including inventory management, license compliance, and asset lifecycle management for both MAC and Windows devices and applications.
- Site Support: Rack, network, power, and support for servers, switches, Client, UPS units and other equipment as needed and with support of the global IT specialist teams.
- Print Support: Partner with MFP providers and EPE / client engineering to support site print service
- Telecom Support: The vendor resource will partner with EPE / telecom engineering to support end users communications service (aka TEAMs) and meeting room communication infrastructure.
- Hardware procurement: Purchasing new hardware and ensuring that it meets the organization's needs and budget according to the forecast.
- Desktop Support Should have knowledge or willingness to be trained on Part Replacements, GPU installations, Providing guidance on Non-Standard IT devices.
- Continuous Improvement: Continuously evaluating and improving IT services and processes, based on user feedback and industry best practices.
Vacancy posted 2 days ago
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