Technician 2 - Help Desk
MAXIMUS
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices. - Provide accurate and creative solutions to user problems of a moderate and complex nature. - Provide timely resolution of user and support issues across company sites. - Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base. - Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices. - Install and support a variety of PC operating systems. - Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner. - Diagnose, resolve, and follow up on issues relating to various user concerns. - Use remote desktop software to provide remote support and resolve issues for remote offices or home office users. - Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures. - Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment. - Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations. Job-Specific Essential Duties and Responsibilities: - Provide remote support and resolve issues for users whom may be at remote offices or home office users. - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository. - Assist in troubleshooting advanced technical issues within the network and telecommunications environments. - Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. - Identify areas deserving attention in the technical support environment and consult with management. - Ensure tickets are accurately documented and resolved in a timely manner. - Work within the team framework created by management and work with team members on assigned projects. - Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements: - High School diploma or equivalent with 2 - 4 years of experience. - Must have a minimum of 6 months' of production experience in the CMS BOSC program. - Must be available to work Monday-Friday, 10:00 AM-6:30 PM EST, with the flexibility to adjust their schedule or provide coverage outside these hours as needed.
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies. - Experience with and/or ability to use call center telephony equipment. - Experience in customer support or call center support. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project). - Strong verbal and written communication skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented, organized, timely, and customer service-oriented. - Ability to work well independently and in a team setting. - Adaptable, flexible and able to deal with ambiguity and change. - Excellent oral and written communication and customer service skills. - Excellent attention to detail and good analytical skills. #techjobs #clearance #veteranspage EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at View email address on click.appcast.io .
Minimum Salary
$
26.00
Maximum Salary
$
26.00
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Technician 2 - Help Desk in Henderson, NV vacancy
$16.77 - $19.27 per hour
...Job Title: Automotive Technician Location: 2583 Windmill ParkwayHenderson, NV 89014 Compensation: $16.77 - $19.27 Worker... ...YOU'LL NEED: ~1-3 Years of Automotive Experience. ~1-2 Years of Experience working on Brake Systems. ~ Provide Training...SuggestedFull timeApprenticeship$18.38 - $27.62 per hour
...Automotive Technician Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas... ...in North America. BSRO operates more than 2,200 company-owned stores, including Firestone... ...part-time employees, and a 401k plan to help build towards your future. We believe people...SuggestedDaily paidMinimum wagePrice workFull timeTemporary workPart timeLocal areaFlexible hours$65k
...Rate USD $169,200.00/Yr. ID 2026-18865 Category Body Technician Position Type Regular Full-Time Location : Postal Code... ...Min Pay Rate USD $65,000.00/Yr. Posted Max Pay Rate USD $169,200.00/Yr. Prioritization Tier 2 – Staffing Needs...SuggestedMinimum wageFull timeApprenticeshipLocal areaRemote work- ...Field Service Technician We're building a world of health around every individual — shaping... ...us and be part of something bigger – helping to simplify health care one person, one family... ...of the technology team, including help desk personnel, network engineers, and software...SuggestedHourly payFull timeTemporary workLocal areaNight shiftWeekend work
$23.1 - $38.5 per hour
...Technician Position A Technician is primarily responsible for using their experience and technical... ...is a leader in the shop. We expect you to help set the pace and tone while helping to... ...Steering and Suspension & A5 Brakes, plus 2 from the following: A1 Engine Repair, A6...SuggestedPrice workTemporary workPart timeNight shiftWeekend work$18.38 - $27.62 per hour
...in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone... ...Retail Position Summary The Automotive Technician plays a pivotal role within our automotive... ...Professional Development: Resources to help you level up at any career stage. Community...Hourly payDaily paidPrice workTemporary workLocal areaFlexible hours$32.96 - $40 per hour
...Description Job Description $10,000 Sign on Bonus! Pay: Starting rate of $32.96-$40/hr. Night shift will receive an additional $2/hr for night shift differential. Shift hours: 5p-3a and 7p-5a. Yes on overtime. They work 5 10's each week and do weekend rotations...Relocation packageShift workNight shiftWeekend work$80k - $200k
...Are you an experienced HVAC Service Technician looking for a company that values your expertise... ...equipment, and a compensation package designed to help top performers earn $80,000–$200,000+... ...Qualifications & Requirements: ~2+ years of residential HVAC service experience...Local area- ...Aquatics Maintenance Technician *The 14-day in-house notice is incorporated in this job announcement. The City of Henderson announces an... ...commercial or municipal pool maintenance and service which includes two (2) years plumbing maintenance Note: An equivalent combination...Full timeTemporary workPart timeWork experience placement
$25.5 - $36.5 per hour
.... Performs general repairs that do not require a specialized technician. Examples may include repairing drywall, painting, and repairing... ...industry leader, including: ~ Annual Paid Time Off (PTO) plans ~2 weeks of Paid Parental Leave for Full time Employees who work a...Hourly payDaily paidMinimum wagePrice workFull timeTemporary workLocal area$26 - $32 per hour
AutoNation in Henderson, NV, is hiring an Automotive Mobile Flex Technician for hybrid service delivery. This role involves performing... ...the shop and on-site at customer locations. Ideal candidates have 2+ years of automotive repair experience and strong diagnostic skills...Hourly payFlexible hours$52.04k - $82.05k
...in Henderson, NV, is seeking immediate hires for the role of BMW Technician. As a technician, you will perform diagnostics, repairs, and... ...and dealership vehicles. The ideal candidate will have at least 2+ years of hands-on experience, a high school diploma, and strong...Immediate start- ...Graduate from an accredited radiology technician program or registered cardiovascular invasive... ...lab for RCIS certified individuals or two (2) years of experience in Cath lab or interventional... ...departments and recruiters are here to help prospective candidates by matching skill...Full timeLive inLocal areaShift work
- ...and Interventional Radiological Procedures Technician Responsible for performing... ...lab for RCIS certified individuals or two (2) years of experience in Cath lab or interventional... ...Resources departments and recruiters are here to help prospective candidates by matching skill...Full timeLocal areaShift work
$75k - $125k
...such as in-Door Air Quality products such as filters, humidifiers, and surge protectors. Qualifications & Requirements: Minimum of 2+ years in HVAC installation experience in the field Proficient in HVAC functional design and installation of ductwork system...Local area$26 - $32 per hour
...Automotive Mobile Flex Technician The Automotive Mobile Flex Technician (M-F) at USA Henderson... ...school diploma or equivalent required. ~2+ years of recent professional automotive... ...encourage you to apply. Join our team and help us foster a culture of belonging while...Price workHome officeFlexible hours$19 per hour
...Summary of Duties of the Medication Technician The primary responsibilities of the... ...manner (dependent on State regulations); 2) Provide physical and psychosocial care... .... Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you...Daily paidFull timeTemporary workImmediate startShift workAfternoon shift- ...General Education Development (GED), foreign equivalency, etc.). 2. Completion of apprenticeship or possess a Clark County... ...journeyman HVACR mechanic; or, five (5) years' experience as an HVACR technician; or, a combination of HVACR technical training and experience (minimum...Apprenticeship
- ...Cardiovascular and Interventional Radiological Procedures Technician Responsible for performing cardiovascular and interventional radiological... ...in cardiac Cath lab for RCIS certified individuals or two (2) years of experience in Cath lab or interventional radiology units...Full timeLocal areaShift work
$26 - $32 per hour
The Automotive Mobile Flex Technician (M-F) at USA Henderson is a hybrid role that supports both... ...school diploma or equivalent required.2+ years of recent professional automotive... ...encourage you to apply. Join our team and help us foster a culture of belonging while contributing...Price workHome officeFlexible hours$25 - $50 per hour
...is looking for Diesel Mechanics and Truck Technicians to add to our rapidly expanding team. All... ...experienced Diesel Engine technicians to help us keep up with our growth. Responsibilities... ...life insurance • Start accruing 2 weeks' vacation time from day 1 Â...Hourly payWeekly payImmediate startWork from home$25 - $35 per hour
...on experience and area. Maintenance Technician Families come in all shapes and sizes... ...Maintenance Technician, you play a crucial role in helping each store operate smoothly behind the... ...~ Highschool Diploma or Equivalent ~2+ years of experience Licenses: A...RelocationNight shift$32.5 per hour
...Job Description Job Title: Maintenance Technician Pay Rate: $32.50 Shift: Open Location... .... Essential Skills ~ At least 2+ years of experience conducting quality... ...workers with 14,000+ employers each year, helping our workers navigate an evolving labor market...Weekly payContract workTemporary workWork at officeShift work- ...Description Job Description Maintenance Technician Job Description: We are looking for... ...maintenance procedures. You will help troubleshoot and repair any mechanical or... ...Ability to travel for prolonged periods (2 weeks to 8 weeks with breaks in between)...Apprenticeship
$17 - $30 per hour
...Laborer - Fuse Technician Landmarc - Las Vegas NV - Henderson, NV 89014 Overview Position... ...the materials and equipment needs and helping to collect supplies for projects... ...proper manner Fuse HDPE pipe ranging from 2"-36" We appreciate your interest in...Hourly payDaily paidFull timeFor contractorsLong distanceFlexible hoursWeekend work$23 per hour
...protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement. Required Qualifications • High...Hourly payLocal areaMonday to FridayShift work$35 per hour
...necessary adjustments for machine product changeovers. 2. High level troubleshooting skills to maintain hydraulic, pneumatic... ...to perform the essential functions. As a Maintenance Technician, an employee will work in a cool to extremely hot environment,...Hourly payFull timeShift work- ...Computer Information Systems Technology, relevant curriculum, or experience. Typically, 2 to 5+ years industry experience. Proven track record: 2+ years as Control System Technician or equivalent. Duties and Responsibilities Technical Responsibilities Assist and be self...Full timeCasual workWork at officeNight shift
- ...Responsible for recognizing and reporting food safety and employee safety issues. Performs other duties as assigned Qualifications 2 or 4 year degree from Technical school Strong knowledge of PLC’s and Human Machine Interfaces (HMI) Experience with Allen Bradley...Flexible hoursNight shiftWeekend work
$27 per hour
...moves as directed by the Slot Technical Manager or the Lead Slot Technicians. Constantly perform preventative maintenance on slot machines... ...experience with slot machines in a casino environment. Preferably a 2-year electronics/technical degree or equivalent experience with...Hourly payFull timeLocal areaShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technician 2 - Help Desk. Be the first to apply!
Related searches
- medical screener reception technician Henderson, NV
- customer care technician Henderson, NV
- parts technician Henderson, NV
- health technician Henderson, NV
- measurement technician Henderson, NV
- outdoor technician Henderson, NV
- media technician Henderson, NV
- traffic control technician Henderson, NV
- wire technician Henderson, NV
- er technician Henderson, NV



