Service Operations Assistant

Service Operations Assistant

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose

The Service Operations Assistant supports front-end store operations by assisting with customer service, associate supervision, checkout performance, and daily execution of service-related programs. This position helps ensure an efficient, customer-focused environment while supporting productivity, operational compliance, and associate development. The Service Operations Assistant serves as a key leadership resource for front-end associates and assists in maintaining exceptional service standards throughout the store.

Key Responsibilities

• Service Operations
• Support daily front-end operations, including checkout, customer service, and service desk functions.
• Monitor customer traffic and assist with staffing adjustments to maintain service standards.
• Help ensure efficient operation of registers, self-checkout areas, and customer service functions.
• Support execution of company programs, promotions, and operational initiatives.
• Assist in maintaining front-end organization, cleanliness, and readiness throughout the day.

• Customer Service
• Deliver exceptional customer service and resolve customer concerns professionally.
• Foster a welcoming, customer-focused culture among associates.
• Assist customers with questions, transactions, returns, exchanges, and service issues.
• Support efforts to improve customer satisfaction and loyalty.
• Promote a positive shopping experience through friendly and responsive service.

• Team Leadership
• Assist with training, coaching, and developing front-end associates.
• Provide daily direction and support to cashiers, courtesy clerks, and service personnel.
• Reinforce company policies, procedures, and service expectations.
• Promote teamwork, accountability, and associate engagement.
• Assume leadership responsibilities in the absence of the Service Operations Manager.

• Operational Excellence
• Help ensure compliance with cash handling, register accountability, and loss prevention procedures.
• Monitor front-end productivity and support operational improvements.
• Assist with labor management and scheduling execution.
• Support compliance with company policies, safety standards, and operational procedures.
• Help identify and resolve operational issues that impact service performance.

• Safety and Compliance
• Promote and maintain a safe environment for customers and associates.
• Ensure compliance with company policies, regulatory requirements, and operational standards.
• Assist with accident prevention and safety awareness initiatives.
• Maintain confidentiality of customer and company information.
• Report and address safety concerns promptly.

Qualifications

• Required
• High school diploma or equivalent.
• Previous retail or customer service experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

• Preferred
• Previous supervisory, lead, or management experience.
• Experience with front-end operations, cash handling, or customer service management.
• Knowledge of retail labor scheduling and performance management.
• Experience coaching and developing associates.

Knowledge, Skills, and Abilities

• Leadership and team development.
• Customer service excellence.
• Effective communication and interpersonal skills.
• Conflict resolution and problem-solving abilities.
• Cash handling and operational compliance knowledge.
• Organization and time management skills.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Strong decision-making and operational awareness.

Physical Requirements

• Frequently lift, carry, push, and pull up to 25 pounds.
• Stand and walk for extended periods.
• Bend, reach, kneel, and perform repetitive motions throughout the workday.
• Operate front-end equipment safely and effectively.
• Move throughout various areas of the store as needed.

Working Conditions

• Fast-paced retail grocery environment.
• Frequent interaction with customers, associates, and management.
• Extended periods of standing and walking.
• Flexible scheduling, including evenings, weekends, and holidays.
• Exposure to varying store conditions and customer service situations.

Success Measures

• Customer satisfaction and service performance.
• Front-end productivity and checkout efficiency.
• Compliance with cash handling and operational procedures.
• Associate engagement, training, and development.
• Achievement of labor and service goals.
• Overall front-end operational effectiveness and customer experience.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve