Enrollment Services One Stop Specialist

Job Description

Job Description

The Enrollment Services One Stop Specialist provides comprehensive, student-centered customer service and front-line enrollment support to current and prospective students, families, faculty, staff, and community members. This position serves as a centralized resource for Enrollment Services functions, assisting students with admissions, records, financial aid, residency classification, and general college processes within a One Stop service environment.

The Enrollment Services Specialist assists students through multiple stages of the enrollment process by answering questions, providing guidance, reviewing documentation, making residency determinations, resolving issues, supporting operational processes, and connecting students to appropriate college resources. This position is responsible for maintaining a welcoming and efficient environment while supporting the college’s enrollment, retention, persistence, and student success goals.

This is an in-person position located on the Columbia Campus with primary hours of 9:30am to 6:00pm Monday through Thursday and Friday 7:45am to 4:15pm. 

Essential Functions

• Provide excellent customer service to current and prospective students, parents, employees, and visitors in person, by phone, by email, and through other communication platforms.
• Serve as a first point of contact for Enrollment Services and assist students with general questions and processes related to:
• Admissions
• Records
• Financial Aid
• Residency classification and residency application processes
• Enrollment verification
• Student forms and documentation
• Account and enrollment processes
• General college navigation and referrals
• Assess student and visitor needs and provide accurate information, guidance, referrals, and problem resolution in a professional and student-centered manner.
• Maintain an ongoing understanding of admissions, records, financial aid, residency, FERPA, TBR, and institutional policies, procedures, and regulations.
• Review, evaluate, and determine student residency classifications and residency applications in accordance with institutional, TBR, and state regulations; analyze supporting documentation for completeness and compliance, communicate with students regarding residency requirements or deficiencies, maintain accurate residency records, and exercise sound judgment in making residency determinations and resolving residency-related issues.
• Assist students with completion and submission of enrollment-related forms and documentation.
• Support front-line processing functions related to admissions, records, financial aid, residency, and enrollment operations as assigned.
• Manage incoming and outgoing communications, including:
• Telephone calls
• Email correspondence
• Postal and intercampus mail
• Student notifications
• General Enrollment Services inquiries
• Assist with monitoring and responding to shared Enrollment Services email accounts and communication systems.
• Maintain reception, lobby, and service areas to ensure a welcoming, organized, and student-friendly environment.
• Maintain and organize enrollment materials, forms, publications, office supplies, and informational resources.
• Assist with data entry, scanning, indexing, filing, imaging, and maintenance of student records and documents.
• Maintain statistics, visitor counts, service metrics, and operational reports as assigned.
• Efficiently operate Banner and other college systems, including Microsoft Office applications, imaging systems, CRM tools (SLATE), and enrollment technologies.
• Support operational activities that contribute to enrollment, persistence, retention, and student success initiatives.
• Maintain confidentiality and security of student records and sensitive information in accordance with FERPA and institutional policies.
• Assist with special enrollment periods, registration activities, orientations, outreach events, and other enrollment-related initiatives as assigned.

Supplemental Functions

• Work collaboratively with Enrollment Services staff and other college departments to support student success and operational efficiency.
• Support cross-functional Enrollment Services operations during peak processing periods.
• Assist with special projects, operational initiatives, and workflow improvements as assigned.
• Handle multiple priorities simultaneously in a fast-paced environment.
• Maintain accurate electronic and paper files as needed.
• Perform other job-related duties as assigned.

Education, Training, and Experience

Required:

• High School diploma or equivalent
• Computer proficiency using Microsoft Office and related software applications required.

Preferred:

• Associate degree in business, office administration, student services, or related field
• Previous customer service, office, records processing, or student services experience preferred.
• Experience working in higher education, enrollment services, admissions, records, financial aid, residency classification, or student services preferred.
• Experience using Banner or similar student information systems preferred.
• Experience working in a fast-paced customer service environment preferred.

Knowledge, Skills, and Abilities

• Ability to communicate effectively, professionally, and accurately both verbally and in writing.
• Ability to provide excellent customer service and maintain positive working relationships with diverse populations.
• Ability to maintain confidentiality of records and sensitive information.
• Ability to efficiently operate personal computers, Microsoft Office applications, Banner, CRM systems, and other enrollment technologies.
• Ability to multitask and work effectively in a fast-paced student services environment.
• Strong organizational skills and attention to detail.
• Ability to analyze documentation and exercise sound judgment in making residency and enrollment-related determinations.
• Ability to learn, interpret, and apply federal, state, TBR, institutional, FERPA, and residency regulations and policies.
• Ability to exercise sound judgment and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.

Working Conditions

• Flexible work hours; overtime may be required during peak enrollment periods.
• Normal sitting, standing, and movement in an office environment.
• Frequent use of computers and enrollment technology systems.
• Ability to lift up to approximately 40 pounds and occasionally bend or stoop.
• Travel to campuses and other locations within the college service area for meetings and job-related activities may be required.

Hiring Salary Range (Annual) : $32,470 to $38,970

This in-person position is based on the Columbia TN Campus

Special Note to Applicants: Salary offers are determined based on documented education and relevant full-time experience. Applicants are responsible for ensuring all qualifying credentials and experience are clearly reflected on their resume for consideration.

All applications must be submitted online. Applications submitted by email, mail, or in person will not be accepted. The application will remain open until filled. 

About Columbia State Community College:

As Tennessee’s first community college (established in 1966), Columbia State is committed to student success both in and out of the classroom, as well as economic and community development in our nine-county service area. Columbia State is a member of the Tennessee Board of Regents.  

Columbia State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.