Manager, Employee Communications, Field Operations

Job Summary Responsible for delivering timely, relevant, and actionable communications that empower frontline technical teams with the information they need to service the network and support our customers. It is a critical role in how we operationalize new network and consumer technologies – translating business priorities into clear, field‑ready guidance that enables technicians and supervisors to deliver a consistent, high‑quality customer experience. The role partners with senior leaders to shape communication strategies that drive understanding, alignment, and adoption of key initiatives that support the company’s customer experience transformation and growth strategy. Responsibilities Lead the development and execution of communication strategies that equip frontline technical teams with clear, timely, and actionable information to perform their work. Translate business priorities, operational updates, and network initiatives into field‑ready guidance for technicians and supervisors. Partner closely with senior leaders to consult on and shape communication strategies that drive understanding, alignment, and operational results. Design and deliver structured communication tools (e.g., huddles, recurring updates) that prioritize what matters most to frontline teams. Own and maintain integrated communication plans and editorial calendars that coordinate messaging, reduce noise, and ensure focus on the most important priorities. Write, edit and oversee the distribution of communications to ensure clarity, accuracy, and ease of use in the field. Establish and monitor metrics to assess whether frontline teams are receiving, understanding, and acting on key information. Use data and field feedback to continuously improve how operational communications are delivered and consumed. Serve as a subject‑matter expert on effective communication approaches that support frontline execution and customer experience. Collaborate with cross‑functional partners to ensure consistency and alignment of messaging that impacts frontline operations. Exercise independent judgment and discretion in prioritizing and delivering critical operational information. Maintain consistent punctual attendance; work nights, weekends, and variable schedules as necessary. Qualifications Education: Bachelor’s Degree (preferred). Candidates possessing a combination of coursework and relevant professional experience may also be considered. Certifications: (if applicable). Relevant Work Experience: 5–7 years in related roles. Skills: Communication, Employee Communications, Strategic Communication Planning. Compensation: Pay Range: $106,605.48 – $159,908.22 (Base pay; additional bonuses may apply). Equal Opportunity Statement Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr