Per Diem Billing and Collections Rep

Billing & Collections Representative

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsibilities

• At all times display professional and courteous conduct and appearance
• Diligent adherence to protection of Personal Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Demonstrate sensitivity to community and cultural norms.
• Follow established policies and procedures for State and Federal regulatory Compliance.
• Answer overflow incoming phone lines from Call Taking Department and processes the information in an accurate, timely, and courteous manner.
• Understand and maintain equipment located in the Billing Department.
• Report major malfunctions to the supervisor or manager.
• Participate in quality improvement activities; assists in maintaining compliance with all established customer service standards. Maintains performance levels consistent with departmental standards including Certification in Ambulance Coding.
• Support and uphold established corporation and department policies, procedures, objectives, quality improvement, and safety standards.
• Monitor and document incidents out of the norm, and errors/emissions. Report non-compliance standards to the Supervisor or Manager.
• Enters data accurately and completely into the Billing Software system for all claims.
• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers. Maintain a calm, non-emotional and professional atmosphere in the organization at all times.
• Make recommendations for process improvement. Accurately provide assistance and instruction to co-workers.
• Attend scheduled department meetings and training sessions.
• Adhere to all company policies and procedures.
• Perform other duties as assigned by management.

Qualifications

EDUCATION

High School diploma or GED. BS/BA degree in related field preferred.

EXPERIENCE

Two years EMS billing experience or related Medical billing.

LICENSURE

Current certification as a CT EMT preferred. Ability to obtain National Ambulance Coding Certification within 6 months of employment.

SPECIAL SKILLS

Knowledge of Medicare/Medicaid Regulations. Knowledge of ICD-9 and ICD-10 Codes.