Customer Service Representative - State Farm Agent Team Member

Responsive recruiter


Benefits: As a Valued Agent Team Member you will enjoy

• Hourly Pay + Commission and Bonuses
• Medical, Dental & Vision Benefits
• Simple IRA Retirement Plan with Company Match
• Term Life Insurance (if eligible)
• Paid Time Off (10-15 days paid and 50 hours unpaid)
• Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
• Regular professional development - twice a month trainings + mentorship
• Career incentives - opportunities to earn extra PTO, travel, swag and more
• Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
• Comfortable office perks - free snacks, coffee and a personalized workspace
• Purpose-driven work - help people understand and protect what matters most

What We're Looking For:

We're looking for an energetic and customer-focused Customer Service Representative to be the face of our agency! This person plays a key role in shaping first impressions and delivering exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, able to handle a high volume of daily interactions, and comfortable identifying opportunities to educate customers about our products and services.

A strong candidate will bring the following qualifications and traits:

• Must be able to obtain or have an active Property & Casualty Insurance License (required prior to start)
• Exceptional communication and problem-solving skills
• Ability to manage 50+ customer interactions daily across phone, email, text, and walk-ins
• High attention to detail and strong organizational habits
• Ability to remain calm, empathetic, and professional in challenging customer situations
• Self-motivated with a team-oriented, high-performance mindset

Key Responsibilities:

• Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits
• Quickly identify customer needs and proactively resolve questions, concerns, or problems
• Handle upset or concerned customers with empathy and professionalism, clearly communicating the "why behind the what"
• Manage and follow up on all underwriting memos to ensure timely policy processing
• Maintain detailed and accurate customer records within agency systems
• Proactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities)
• Support customer retention and satisfaction efforts at every customer touchpoint
• Maintain an organized, welcoming, and professional front office environment

Why Choose a Career with Allen State Farm Insurance? We believe hard work should be celebrated - when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Year's to relax and recharge with loved ones (in addition to regular time off!).
Here's what else makes our agency stand out

• No nights or weekends - and we keep it fun with Casual Fridays
• Woman-owned & family-run - with a relationship-first culture
• This isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.

Compensation Structure

• Base Pay (without commission, no prior experience) = $36,400
• Average Salary (with commission) = $54,600
• Top Earners (with commission) = $76,000+

Compensation: $36,400.00 - $54,600.00 per year


State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Adalie Allen - State Farm Agent

We're Hiring!

We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Adalie Allen - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Adalie Allen - State Farm Agent!
About Our Agency

• Our office is located in Monroe County.
• Our office is open Monday-Friday: 9:00 AM - 5:00 PM.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• I am a second generation State Farm agent.
• I am a proud graduate of the Kelley School of Business at Indiana University.
• We currently have 6 team members at our agency.
• We have 20 years of combined insurance experience in our office.
• Our agency has received awards including: Ambassador Travel

If you want a career, not a job, then we encourage you to apply

Company Website: