Party & Event Host

Store – STAFFORD, VA Plan, coordinate, and facilitate events, including kids birthday parties, within a Michaels store to provide a stress‑free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop, find products, and providing a fast and friendly checkout experience. Complete operational tasks, including truck unload, merchandise duties, and maintaining store recovery standards to deliver our Brand Promises. Event Coordination Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events. Engage with clients of all ages, from 4 to 94+, creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities. Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards. Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client feedback and needs. Create backup or emergency plans as needed. Ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event. Customer Experience Help customers shop, locate products, and provide solutions. Provide fast and friendly checkout experience. Engage customers with the benefits of our Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on the Voice of Customer (VOC) survey. Assist with Omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking, and planogram (POG) processes. Complete merchandise recovery and maintenance. Perform Store in Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs. Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards. Interact with others in an accepting and respectful manner; remain positive and supportive, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members. Cross‑trained in Custom Framing selling and production. Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms. Preferred Knowledge/Skills/Abilities Energetic and enthusiastic personality. Ability to handle job stress and interact effectively with guests of all ages and co‑workers. Excellent people skills. Experience working with children and children’s events. Good communication skills, including written, verbal, non‑verbal, and listening skills. Organizational, interpersonal, and creative problem‑solving skills. Retail and/or customer service experience required. Physical Requirements Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. Work Environment Public retail store setting with climate‑controlled public areas, some non‑climate‑controlled stock rooms, and occasional outdoor work (retrieving shopping carts or unloading trucks). Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range For This Position: $12.77 - $15.00 per hour. This position may be eligible for overtime compensation in accordance with state and local laws. Benefits: 401(k) with employer match, Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, voluntary insurance options, employee discounts, and partner discount programs. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at View phone number on click.appcast.io (1800‑MICHAEL). #J-18808-Ljbffr