Customer Experience Manager - Victoria's Secret - River Center - San Antonio, TX

Customer Experience Manager – Victoria’s Secret – San Antonio, TX A values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Responsibilities Lead and demonstrate company values within the store. Deliver exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conduct associate observations and associate coaching. Link results to behaviors and actions to drive top-line sales. Independently manage labor hours within the store to drive top line sales and profit. Own the overall appearance and presentation of brand by maintaining visual merchandising standards. Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. Demonstrate and lead company policy and procedures. Additional duties as assigned including floorset mapping, product launch support, onboarding and shipment processing. Require the ability to lift and carry up to 40 pounds, frequent bending, stretching, walking, and prolonged standing as part of daily tasks. Qualifications Passion for Victoria’s Secret Brand. Ability to improve customer satisfaction and drive customer loyalty. Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. A sense of self‑awareness with an interest in seeking feedback to improve and develop. Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. Ability to monitor/track progress and incorporate feedback into decision‑making. Proven ability to link company strategies to day‑to‑day activities and inspire a team to deliver total company contribution. Experience influencing cross‑functional partners in informal and formal settings to get things done. Ability to work nights, weekends, and a flexible schedule. Ability to stand for long periods and frequently bend, kneel, and lift. Ability to use technology (headsets, mobile devices, computers). 3+ years of retail leadership experience preferred. Minimum Salary: $21.15 Maximum Salary: $29.00 An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of race, color, religion, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal, or local laws. We only hire individuals authorized for employment in the United States. #J-18808-Ljbffr Victoria’s Secret & Co.