Infrastructure & Technology Systems Service Representative Professional Frederick, US

Your role and responsibilities Perform On‑Site Installation and Maintenance: Install, maintain, and repair networking products such as Cisco, Juniper, and Teradata at client sites, ensuring proper installation, configuration, and testing of equipment. Deliver Technical Support: Provide technical assistance and support to clients, including problem source identification, incident resolution, and advising on potential resolutions, while understanding the involved technologies, operating systems, and associated software. Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high‑quality problem resolutions and ensure client satisfaction. Manage Critical Situations: Act as the IBM technical interface to clients during critical situations, managing the situation until the problem is resolved. Maintain Technical Certifications: Stay up‑to‑date with digital technical certifications and soft‑skills training to provide outstanding IBM service to clients. Required education High School Diploma/GED Required technical and professional expertise Exposure to networking products: Familiarity with installation, maintenance, and repair of networking products such as Cisco, Juniper, and Teradata. Understanding of technology and software: Knowledge of operating systems, associated software, and the functions and capabilities of networking equipment. Experience with technical support tools: Familiarity with IBM tools such as the Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to drive automation and improve effectiveness of client operations. Basic understanding of IT engineering: Knowledge in areas of installation, customization, operation, recovery, tuning, and information technology engineering. Exposure to hybrid cloud environments: Familiarity with onsite infrastructure services, maintenance, and consultancy for hybrid cloud client environments. Must have dependable transportation. Ideal candidate will reside in the Frederick, MD or Route 270 corridor area. Preferred technical and professional experience Familiarity with IT service management: Exposure to IT service management principles and practices, including problem and incident management. Knowledge of cloud computing: Familiarity with cloud computing concepts, including hybrid cloud environments. Understanding of data analytics: Exposure to data analytics tools such as Watson Einstein Analytics. Benefits Healthcare benefits including medical and prescription drug coverage, dental, vision, and mental health and well‑being. Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short‑ and long‑term disability coverage, and opportunities for performance‑based salary incentive programs. Generous paid time off including 12 holidays, a minimum of 56 sick hours, 120 vacation hours, 12 weeks parental bonding leave according to IBM policy, and other paid care leave programs. IBM also offers paid family leave benefits to eligible employees where required by law. Training and educational resources on a personalized, AI‑driven learning platform for skill development and industry‑recognized certifications. Diverse and inclusive employee resource groups, giving and volunteer opportunities, and discounts on retail products, services, and experiences. Equal Employment Opportunity IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law. IBM is also committed to compliance with fair employment practices regarding citizenship and immigration status. Compensation Projected minimum salary per year: $44,000.00. Projected maximum salary per year: $84,000.00. Salary will vary depending on job‑related skills, experience, and location. Pay increments and frequency will be in accordance with employment classification and applicable laws. Travel and Work Arrangement Hybrid work arrangement. Some travel may be required based on business demand. #J-18808-Ljbffr