IT Support Technician

Job Summary:

The IT Support Technician is responsible for diagnosing and solving software and hardware faults, responding to IT service issues and requests in a timely manner, and providing technical support across the company. The IT Support Technician will assist with maintaining the company's computer systems, networks, and related technology infrastructure. This position involves installing and configuring computer hardware, software, systems, networks, printers, and scanners. This role requires a mix of technical skills, a problem-solving mindset, and excellent interpersonal communication abilities.

Essential Functions:

• Respond to IT support requests and inquiries from staff, providing solutions or advice in a user-friendly manner.
• Install, configure, and update hardware and software systems, ensuring seamless integration and operation.
• Troubleshoot and resolve technical issues related to computer systems, hardware, and software.
• Document internal procedures and maintain a log of all technical issues and resolutions.
• Assist with the setup of new users' accounts and profiles, including hardware provisioning and software installation.
• Maintain daily performance of computer systems and network, ensuring optimal operation.
• Guide and train users on new systems, software applications, and provide general technical support.
• Conduct regular security checks and participate in the maintenance of IT security systems.
• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Participate in IT projects, including system upgrades and the rollout of new applications.

Qualifications/Minimum requirements

• U.S. Citizenship Required
• Ability to read, write, and speak in English proficiently.
• High school diploma required; further education or certification in IT, computer science, or relevant field is preferred.
• Proven experience as an IT Support Technician or similar technical support role is preferred.
• Demonstrated proficiency in Microsoft Office/365 (Word, Excel, Outlook, OneDrive, SharePoint, Teams, etc.).
• Strong knowledge of computer systems, networks, and various operating systems (e.g., Windows, macOS, and Windows 11+ in domain environments).
• Experience with Hyper-V, AD, DNS, DHCP, TCP/IP is preferred.
• Experience with systems documentation is preferred.
• User training experience preferred.
• Good understanding of computer security and data privacy principles.
• Familiarity with office automation products, help desk software, databases, and remote-control software.
• Ability to communicate technical information, both verbal and written to a non-technical audience.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Good time management skills, with the ability to prioritize tasks and manage multiple issues concurrently.
• Ability to quickly gain new skills and knowledge when faced with new challenges.

Job Title: IT Support Technician

Reports To: IT Manager

FLSA Classification: Non-exempt (hourly)

Job Type: Full time

Salary Range: $21.00 to $31.00 per hour

This estimated range represents a good faith projection of what we believe is a competitive compensation range for this position. Please understand that the offered salary will be determined based on factors such as the applicant's credentials, experiences, and the specific requirements of the role, as well as potential internal equity and external market considerations. We do not customarily hire at the top end of the range. East/West adheres to pay transparency and equity principles and strives to remain competitive within the market. We welcome candidates from diverse backgrounds and experiences to apply. The full compensation package will be shared and discussed during the hiring process. In addition to the base salary, East/West is committed to supporting our team's well-being and professional growth through a comprehensive benefits package. This generous benefits package, includes but is not limited to:

• Medical, Dental, Vision
• Life Insurance, Long-Term Disability
• Aflac Voluntary benefits (Critical Illness, Accident, Hospital, STD)
• PTO (3 weeks accrued first year!)
• 10 Paid Holidays
• Flexible Spending Accounts
• 401(k) with matching
• Pet Insurance
• 9/80 work schedule (Every other Friday off)

EOE / Disability / Veteran

EAST/WEST INDUSTRIES INC. is a woman-owned small business located in Ronkonkoma, NY. We are a world leader in the development and production of aircraft seats and life support systems for high-performance military aircraft, and ground support equipment for servicing such aircraft.