Operations Manager

Job Description

Job Description

We’re looking for a dependable Operations Manager to lead hydro excavation and sanitation field operations, ensuring work is completed safely, efficiently, and to the highest quality standards. This role provides hands-on leadership by overseeing field teams, coordinating resources, and maintaining strong customer relationships while driving operational performance.

What You'll Bring

• Hands-on leadership experience managing industrial, construction, or field service teams with a strong commitment to safety and accountability.
• Strong operational planning skills with the ability to coordinate crews, equipment, and schedules across multiple active job sites.
• Customer-focused approach with the ability to build lasting relationships, resolve concerns, and consistently exceed service expectations.
• Self-motivated, adaptable leadership style with sound decision-making skills and a continuous improvement mindset.

What You'll Do

• Conduct routine job site visits to oversee hydro excavation and sanitation operations while ensuring safety, quality, and productivity expectations are achieved.
• Enforce company policies, OSHA standards, DOT regulations, and all safety observation and compliance programs.
• Coordinate daily, weekend, and emergency work schedules with Division and Branch leadership to meet customer demands.
• Collaborate with operations, logistics, maintenance, and training teams to ensure proper staffing, equipment readiness, and successful project execution.
• Monitor field performance, identify opportunities for improvement, and implement solutions that increase efficiency and control operating costs.
• Build and maintain strong customer relationships by providing responsive communication and resolving operational concerns promptly.
• Oversee field equipment utilization, coordinate preventive maintenance, and address operational issues to minimize downtime.
• Maintain high housekeeping and organization standards across job sites, vehicles, and operational facilities.
• Lead safety meetings, operational reviews, and toolbox talks while reinforcing company expectations and best practices.
• Complete required administrative responsibilities, including operational reports, safety documentation, training records, and performance tracking.
• Partner with Division and Branch Managers by providing operational updates, workforce recommendations, and field performance insights.
• Make timely field-based decisions that support safe operations, customer satisfaction, and uninterrupted workflow.

What You'll Need

• 5–10 years of experience leading field operations, industrial services, construction crews, or related operational teams.
• Valid driver's license with the ability to travel between customer locations and job sites as needed.
• Strong knowledge of OSHA regulations, DOT requirements, and safety compliance within industrial or field operations.
• Proven leadership experience developing, coaching, and motivating employees while fostering a positive safety culture.
• Excellent communication, organization, and problem-solving skills with the ability to interact professionally with employees, leadership, and customers.
• Ability to work extended or non-traditional schedules, including weekends, and perform field duties that include standing or walking for 8–12-hour shifts, lifting 25–50 pounds, climbing on and off equipment, working outdoors in varying weather conditions, and wearing required PPE.

Benefits and Perks

• Competitive salary with opportunities for career growth and advancement
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and floating holidays
• Volunteer Time Off (VTO) to give back to your community
• Employee referral bonus program
• Wellness benefits that support your overall health and well-being
• Opportunities for professional development, training, and leadership growth
• Collaborative and supportive team environment
• Stable company with long-term career opportunities

Who Thrives Here

You enjoy meaningful work and take pride in contributing to a team that values collaboration, professionalism, and continuous improvement. You communicate effectively, build strong relationships, and look for ways to enhance processes and service. You understand that success comes from accountability, teamwork, and doing the right thing for customers and colleagues.

You’ll fit right in if you are:

• Motivated by purpose, service, and delivering results
• Organized, dependable, and committed to high-quality work
• A strong communicator who builds positive working relationships
• Proactive and solution-oriented
• Adaptable and open to learning and growth
• Someone who values respect, teamwork, and professionalism

We believe a strong workplace is built on trust, innovation, and a shared commitment to excellence—where every team member plays a role in delivering a premier service experience.