Verification of Employment Specialist - Hybrid

OneDigital Employment Verification Support

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity:

OneDigital provides verification of employment support for a dedicated client. Most work, research and resolutions to problems may require interaction with multiple systems and vendors. This role will manage and record payments, oversee business to business gift card orders and bulk order requests and must be available during the Client's Service hours of 8:00am-5:00pm.

The individual must have a customer service mindset and will be expected to provide 2nd mile service. Most work can be remote and is under supervision. Individual will be required to come in to the office 1-2 business days per week. After hours support, some holidays and over-time may be required to meet goals or guidelines.

Essential Duties and Responsibilities:

Core responsibilities will be completed with some supervision and include but are not limited to:

• Receive and review employment verifications timely
• Leverage systems and software to appropriately respond to employment verification requests
• Complete provided documentation or prepare appropriate response back to requestors
• Research credit card disputes and challenge with corresponding evidence
• Communicate with staff on non-routine requests for escalation
• Assist with special projects and perform other additional duties upon request
• Working hours are 8:00 AM 5PM EST Monday-Friday
• Dedicated resources will provide support virtually and join in person at the Support Center less than 25%.

Qualifications, Skills and Requirements:

• An inquisitive nature, always pressing to know more and understand more about the client and their needs
• Technology savvy, having a curiosity and propensity to learn more about computers, software and other tools that make business more effective and productive
• Strong mathematical and analytical skills enabling one to gather data and present it in a clear and understandable method to the receiving audience
• An excellent communicator (listens, speaks, and writes well)
• Highly organized and process driven; is able to manager a multitude of requests, details, and follow-ups (including paperwork)
• This position may require getting to and from client locations and physical office. For that, reliable transportation and punctuality is required
• Welcomes change

Education, Training and Experience:

1. At least 2 years of experience related to Verification of Employment or Administrative Services

2. High school diploma, minimally. College degree and any other professionally related designations are preferred.

• Proficient in MS Office (Excel, Word, Outlook and PowerPoint)

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their protected characteristics. Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process.

Thank you for your interest in joining the OneDigital team!