Student Account Representative

Student Finance Assistant 3 Non-Exempt ASU Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services unit in order to provide courteous, prompt and accurate assistance to students regarding their ASU account status. Pay Rate: $20.41 per hour Applicant must be eligible to work in the United States; Student Business Services will not be a sponsor for this position. Essential Duties Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services. Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department. Process transactions including waivers, charges, and credits to student accounts. Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft and Microsoft Office. Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters Develop and create correspondence in response to student account inquiries. Answer a high volume of phone calls, respond to email inquiries and assist with in-person customers. Update departmental procedures relating to assigned accounting functions. Clearly communicate in person, over the phone and through email to perform essential functions. Desired Qualifications Experience in working in a high volume customer service environment. Experience in accounts receivable environment. Experience in reconciling accounts. Experience in using Microsoft Office applications (Excel, Word, Outlook). Experience in preparing reports. Evidence of effective communication skills. Experience in using attention to detail skills. Ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Working Environment Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Location: Campus: Tempe Funding: No Federal Funding