Customer Service Advisor

The Opportunity Due to our expansion and the development of our brand-new, state-of-the-art premises, Dunleas of Kilcullen, a long-established leader in the Kildare automotive market, is seeking to recruit a motivated Service Advisor to join our team. Due to our expansion and the development of our brand-new, state-of-the-art premises, Dunleas of Kilcullen, a long-established leader in the Kildare automotive market, is seeking to recruit a motivated Service Advisor to join our team. The successful candidate will support the Customer Service Manager in providing a first-class customer experience, while maximising sales opportunities in a fast-paced environment. The smooth running of the service department is essential to our business, and the candidate will become a key element of the team. Key Responsibilities Act as the primary point of contact for customers booking vehicle servicing and repairs. Schedule service appointments and manage workshop bookings efficiently. Prepare job cards, service estimates, and obtain customer approval for work. Liaise with technicians and the parts department to ensure timely completion of repairs. Keep customers informed of work progress and any additional requirements. Process invoices and payments upon vehicle collection. Maintain accurate service records and ensure compliance with dealership and manufacturer standards. Promote additional services, maintenance work, and dealership offers where appropriate. Deliver a high level of customer service and support customer satisfaction and retention. Candidate Requirements Previous experience working in the motor industry. Reliable and highly organised, with the ability to work efficiently in a fast-paced, deadline-driven environment. Proactive, enthusiastic and confident when interacting with customers. Professional in approach, with strong verbal and written communication skills. Results-focused with a keen eye for detail and accuracy. Capable of managing multiple tasks while remaining calm and effective under pressure. What We Offer Competitive salary and bonus package based on experience. Market-leading manufacturer training and career development opportunities. Modern, state-of-the-art working environment. Stability and security of working with one of Kildare's longest-established automotive businesses. #J-18808-Ljbffr